Coordinator, Student Advice

Overview:
- Full-time, Fixed Term position until October 2026 (parental leave cover)- Salary Level HEW 7 + 17% Superannuation- Based at the Melbourne CBD campus (with attendance at Bundoora campus to support a co-located team), and hybrid ways of working

About the role

As Coordinator, Student Advice, you will be responsible for managing a student services team and coordinating academic administration functions and operations, ensuring a high level of service is provided to STEM College students in a multichannel environment. This position provides a point of escalation and resolution and deals effectively with complex enquiries.

You will coordinate resources and rostering, manage quality assurance, monitor performance and provide coaching and training to ensure the team is competent and confident in delivering agreed benchmarks and expectations, accurately and efficiently.

This role is part of a collaborative leadership team supporting the Senior Coordinator, Student Advice in driving innovation and improvement, and supporting the implementation of systems, processes and work practice changes that promote effective team working.

Please note: You may need to work flexible hours during peak periods. Leave restrictions may apply.

To be successful in this position, you will have:
- Highly organised with a proven ability to work independently, use initiative, prioritise tasks and meet deadlines with excellent attention to detail and commitment to continuous improvement.-
- Proven rapport building skills with the ability to provide support and coaching to shape a collaborative team.- High level communication and presentation skills including the ability to conduct meetings effectively.- Well-developed analytical and problem-solving skills and demonstrated ability to develop and implement innovative solutions whilst working to competing deadlines in a complex and dynamic environment.- Demonstrated initiative and interpersonal skills, with the ability to influence, negotiate, and build productive relationships to achieve organisational objectives. About the Group

The STEM College Office Professional staff provide exceptional and efficient support to the College.

The Learning, Teaching and Quality teams support:
- Quality Enhancement- Learning and Teaching support

The Professional shared services Group delivers service to all five Schools across five distinct functions:
- Student Lifecycle- Planning & Operations- Technical Services- Program & Governance- WIL & Engagement

Relevant digital solutions - such as Workday - are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

Position Description - Coordinator, Student Advice

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Li-Hybrid

Applications Close:
4 Aug 2025 11.59 pm
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