Student Services Coordinator

**Description**:
**About the business and the role**

Greenhill Education Group Australia Pty Ltd trading as RGIT Australia is a leading accredited education provider in Australia and one of Australia's most competitive providers. With a founding principle of delivering excellence in training, RGIT Australia is proud to offer a learning environment that pays particular attention to quality teaching, student welfare and to fostering equal educational opportunities for students of all ages.

RGIT Australia, situated in Melbourne’s CBD, is looking for a highly motivated and dedicated **Student Services Coordinator **to work within the Institute's Student Services Department.

The Student Services Coordinator is responsible for coordinating the Student Services Department to satisfactorily perform the various student administration functions, such as admissions, enrollment, satisfactory course progress, visa regulations and student services, and aims to improve organizational performance through increased efficiency and effectiveness of the department.

This is a** full-time** position.

**Key Responsibilities**
- Monitor and improve international student administration operations, maintaining satisfactory standards
- Ensure students are enrolled, and their records are maintained, in RGIT’s SMS and Learner Management System (LMS) and PRISMS;
- Provide excellent customer service and relevant and accurate advice to students and staff on matters relating to welfare services provided;
- Identify and recommend resources and equipment to support training and assessment strategies;
- Follow up with students who have been referred to external agencies and services to ensure their matters have been responded to accordingly
- Organise and perform student orientation and enrolment processes
- Initiate procedures for student intervention, complaints, transfer, deferral, suspension and cancellation when applied
- When requested, provide regulatory third parties with information as requested and in accordance with the disclosure policy and requirements
- Process refunds in accordance with the refund agreement signed by the student and maintained in the student file
- Preferably holds a degree in a relevant field; business or administration
- Minimum 3 years experience in student services administration (in a Registered Training Organization is preferred)
- Minimum 2 years experience managing staff
- Leadership and management skills
- Ability to maintain a professional and friendly persona during encounters with stakeholders
- Accountability for personal work performance.
- Demonstrate appropriate high-level computer skills, including the use of learning management systems, spreadsheets, word-processing and Google suite
- Be research active to inform their work
- Exhibit good communication and interpersonal skills with an ability to foster a collaborative approach across departments
- Demonstrate the ability and preparedness to take a lead role in team meetings

**To be successful in this job** you will be a highly motivating and engaging individual with outstanding presentation skills that set you apart from others. You will have a proven track record of leadership in a work environment with demonstrated developed oral and written communication skills.

This position offers excellent career opportunities in a friendly and supportive work environment.

**Role Type**:

- In-house - Contract - Full-time - Mid-Senior Level

**Company Overview**:

- Greenhill Education Group Australia Pty Ltd trading as RGIT Australia is a leading vocational education provider in Australia and one of Australia's most competitive providers. With a founding principle of delivering excellence in training, RGIT Australia is proud to offer a learning environment that pays particular attention to quality teaching, student welfare and to fostering equal educational opportunities for students of all ages.