Experience Designer

**About Ampol**

Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

**About the role**:
The digital team create and deliver the digital experience of Ampol Group's brands to power better journeys for our customers. We unify customer experience across physical and digital channels, build and deliver products where technology meets our customers across web, app, and retail.

The Experience Designer role champions the voice of the customer internally, with a focus on user research and contributing insights to drive the strategic direction of the Ampol groups digital assets. A balance between UX Design and backend performance delivery is essential. You’ll be embedded in a digital team, collaborating closely with web developers, product managers, business analysts, and content designers to craft seamless, user-focused experiences. You’ll champion design thinking across the product lifecycle, bridging the gap between business goals and user needs.

**You’ll take us further by**:

- Working closely with internal system users and other creatives to bring ideas to life through facilitated workshops, ideation sessions, and co-design activities.
- Creating customer journey maps and service blueprints to ensure all design efforts are grounded in customer insight and business strategy.
- Advocating for customer empathy at every stage of the design process, using qualitative and quantitative research to guide design decisions and improve usability.
- Collaborating with the Web and Product teams to align user experience with product goals, ensuring that solutions are not only desirable but also feasible and viable.
- Iterating on design solutions based on user testing, stakeholder feedback, and data analytics to deliver accessible, inclusive, and high-performing digital experiences.

**We’d love it if you have**:

- Demonstrated experience in a senior UX designer position, ideally within a cross-functional digital team environment.
- A strong portfolio demonstrating human-centred design across complex digital products or services.
- Proven experience in planning and conducting user research, usability testing, and translating insights into actionable design improvements.
- Strong communication and relationship management skills, with the ability to influence both internal and external stakeholders.
- A deep understanding of customer empathy and the role it plays in creating meaningful, accessible user experiences.
- Experience working collaboratively with Web and Product teams in Agile environments, contributing to sprint planning, reviews, and backlog refinement.

Please include a link to your portfolio or website

**We’ll take you further by**:

- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyCare Package - fin