Customer Service Advisor/administrator

5 days ago

Queenstown, Australia Binance Australia Full time

**Responsibilities**:

- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company

**About You**
- Ability to pick up new systems quickly is essential
- Adaptable and agile with change
- A team player who wants to be part of a high performing team but also able to thrive autonomously
- Proactive approach in identifying potential issues and active problem solving skills
- Hunger to want to grow and develop - we love growing and developing our team
- Committed to delivering exceptional and engaging customer service to our customers.

**Benefits**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary.

The flexibility to work in ways that meet your work/life commitments and support your wellbeing.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

Pay: $43,100.90 - $75,852.84 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
- Work from home

Schedule:

- Flexible hours
- Monday to Friday
- Shift work

Supplemental pay types:

- Commission
- Overtime pay
- Performance bonus
- Signing bonus

COVID-19 considerations:
compulsory

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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