Allocation Assistant, Single Point of Contact

**Job no**: 530704
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Administration, Research Administration support

**The Opportunity**
- Full-time (35 hours week), 2-year fixed term contract
- Hybrid/Flexible working, including 9-day fortnight option available.
- $85,717-$96,992 (depending on experience) + 17% super + leave loading

The Single Point of Contact (SPOC) workflow and ticketing system manages the tracking and allocation of workflow to RGC staff. The Allocation Assistant - SPOC works closely within the Research Grant and Contracts (RGC) team to support the delivery of strong customer focused research grant management services to the University through accurate and timely allocation of incoming work to relevant RGC staff through SPOC.

The Allocation Assistant - SPOC reports to the Project Officer SPOC and has no direct reports.

**The Organisation**

Research Grants and Contracts (RCG) contributes to UNSW’s research performance and profile via the effective management of the University’s research income. RGC is the key link between UNSW researchers, executive and funding agencies such as the NHMRC, ARC, other government and non-government research funders, competitive grant funders and industry partners. The RGC teams are a crucial component in the university’s ongoing strategy to increase knowledge exchange and towards meeting the Strategy “Progress for All “

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn’t only what we do, it’s how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re Australia’s number one university for impact and among the nation’s Top 20 employers.

**Benefits and Culture**:
UNSW offer a competitive salary and access to benefits including:

- Hybrid/flexible working arrangements
- Additional 3 days of leave over the Christmas Period
- Access to learning and career development
- Progressive HR practices
- Discounts and entitlements
- Affordable on-campus parking

**About the successful applicant**:
You have a relevant tertiary qualification and or relevant work experience in administration/program/project management and can demonstrate the following skills and experience:
- Strong interpersonal, written and oral communication skills with an evidenced ability to work cooperatively and constructively with staff from a variety of settings across the university.
- Ability to make sound judgements and work both independently and as part of a team.
- Demonstrated experience in contributing to Training and Staff Development programs for stakeholders, developing and presenting training material.
- Advanced proficiency in a range of computing skills including but not limited to the Office 365 suite, (Excel, Word, Outlook, and PowerPoint etc), and the ability to work effectively with the information management systems in the delivery of customer-focused services.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

**To apply**: If supporting a single point of contact system, improving the customer service to UNSW researchers and stakeholders is of interest to you, please submit your CV, Cover Letter and Responses to each of the Skills and Experience nominated in the Position Description via the APPLY button.

**Applications close**:11.55pm, Sunday 2nd March 2025

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Position Description

**Advertised**: 14 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 02 Mar 2025 AUS Eastern Daylight Time