Online Customer Experience Specialist

Full time opportunity offering IMMEDIATE start
- Unlimited earning capacity - Base Salary plus UNCAPPED COMMS
- Join an AWARD-WINNING Dealership who sells over 200 Used Cars Per Month

At Berwick Mitsubishi, we don’t just sell cars - we help our customers take the final steps towards owning their dream vehicles. With over 50% of our business conducted over the phone, we’re looking for a motivated professional who thrives in a fast-paced, high-energy environment. If you excel at building rapport and delivering outstanding service, this is the perfect opportunity for you.

**Why This Role is Perfect for You**
- You’re the Final Touch: The hard work of bringing in the lead has already been done - now it’s your turn to guide them across the finish line You’ll work with customers who are already excited about their purchase and need a knowledgeable, friendly expert to complete the process.
- High Volume, High Reward: With up to 100 qualified, closed leads per month, you’ll manage a steady flow of customers who are ready to finalise their purchase - offering you the opportunity to earn uncapped commissions and achieve exceptional results.
- Real Impact: Your expertise will shape the customer experience, guiding them through key stages such as financing options, insurance, and aftermarket services to ensure they leave with exactly what they need.

**What You’ll Do**
- Take charge of confirmed deposits and seamlessly guide customers through the final stages of their purchase, answering any remaining questions, assisting with paperwork, and introducing finance, insurance, and aftermarket products and warranties.
- Maintain consistent and detailed follow-up and communication with customers, ensuring they feel informed, reassured, and excited about their new vehicle throughout the process.
- Keep meticulous records of customer interactions, feedback, and next steps, allowing you to continuously refine your approach and optimise service.
- Adapt to and master various systems, including CRM, DMS, and Microsoft Suite products, to manage leads and customer data efficiently.
- Stay exceptionally organised and composed under pressure, ensuring every transaction runs smoothly, even in a high-volume environment.
- Exceed customer expectations with exceptional service, always focusing on delivering a seamless and enjoyable experience.

**What You Bring**
- Experience in customer service or sales, with a talent for engaging and guiding customers through key decisions.
- A strong understanding of the car-buying process and an eagerness to introduce post-sale add-ons.
- A proactive attitude with the ability to solve problems and close sales effectively - providing expert guidance without pressure.
- Excellent communication skills to create a smooth, confident, and professional experience for every customer.
- A high level of proficiency with IT systems and the ability to quickly adapt to new software and tools, including CRM, DMS, and Microsoft Suite products.
- A passion for cars, combined with the ability to work independently while being part of a dynamic, high-performing team.

**What We Offer**:

- Award-winning dealership with a proven track record of success (selling over 200 vehicles each month).
- Competitive salary with uncapped commissions that reward your hard work and results.
- Ongoing training and development, so you stay at the top of your game in product knowledge and customer service.
- A supportive, team-oriented environment where your contributions are celebrated, and your growth is encouraged.
- Career advancement opportunities in a fast-growing and thriving organisation.

Why Wait? Take the Next Step in Your Career Today

Click ‘Apply’ and get started on your journey with us today