Pre-delivery Coordinator

2 days ago

Wacol, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 47413- Location(s)- Wacol- Expertise- Administration, Fleet Services- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)

Palfinger Australia, a division of Sime Darby Motors Company has established itself as the world market and technology leader in truck mounted cranes, continually striving to provide customers with unique advantages that reflect in exceptional operational performance and long-term profitability. Both globally and in Australia, Palfinger provides superior technical support, parts availability and after sales service.

The role is responsible for coordinating the communication, installation and delivery of all equipment sold with the customer and within the business, focusing delivering an exceptional customer experience.

**Key Responsibilities include**:

- Maintain the forecast and planning schedules
- Monitor the arrival of equipment and truck availability
- Participate in Scheduling all workshop and service partner installations
- In conjunction with Operations team, outsource installations were required
- Monitor all outsourced installation progress to ensure business and customers are fully informed of status
- Liaising with customers, Fleet managers/coordinators, service partners and internal departments in regard equipment installation and delivery.
- Working with the sales teams to ensure the customer is fully informed on all aspects of their purchase through the sales process
- Assist the administration/finance team with month end processes

**Knowledge and experience**:

- Proven administration and customer service experience
- Experience in service and or workshop scheduling would be highly regarded
- Experience in either a manufacturing or vehicle /machinery type industry would be advantageous
- Be able to show initiative, solve problems and make decisions
- Well-developed verbal and written communication skills
- Effective time management skills
- Proficient interpersonal skills, attention to detail and accuracy
- Skilled at building excellent customer relationships
- Ability to work effectively with a wide range of individuals

**What's on offer**:

- A competitive remuneration package
- Access to employee benefits account including discounts on groceries, electronics and more
- Access to Employee Assistance Program
- Access to an annual Health and Wellbeing reimbursement program
- Permanent, full-time position - Monday to Friday
- Great team environment

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