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Technical Support

2 weeks ago

Campbellfield, Australia Englaon Television Full time

**Job description**

**ENGLAON Television is an innovative and growing business that delivers cutting-edge technology and offers high-quality TV for caravans and motor homes.**

**As a result of future growth plans within the business, we are looking for a dedicated, highly organized, and creative individual to join the team as Technical Support/ Customer Service.**

**Duties & Tasks**

**- work closely with the marketing team and product Team to ensure that any incidents are quickly resolved, and updates are communicated back to clients.**

**- Answer phones, assist walk-in customers & convert leads into sales.**

**- Be responsible for post-sales & warranty.**

**- Respond quickly (both online and by phone) to general inquiries, follow up, and report to the manager.**

**- Attend Trade Shows domestic and interstate trade shows if required.**

**Experience**

**- Minimum of THREE years of experience in Technical support.**

**- Excellent English verbal and written communication skills is essential**

**- Ability to prioritise workload, use initiative and multi-task**

**- Excellent problem-solving skills**

**- Ability to work in a fast-paced, innovative environment with deadlines.**

Pay: $58,000.00 - $63,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Monday to Friday

Supplementary Pay:

- Bonus
- Commission

Ability to commute/relocate:

- Campbellfield, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical Suppport: 2 years (required)

Work Authorisation:

- Australia (required)

**Location**:

- Campbellfield, VIC (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person