Technical Coordinator

Technical Coordinator
AU-VIC-Campbellfield
**Description**:
Join our team as a **Technical Coordinator**and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs

**What We Offer**:
Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.

Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.

Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

Career Growth: Fuel your ambition with learning opportunities and pathways for advancement, supported by a company that invests in your development.

Competitive Remuneration: Enjoy more than just a paycheck with our benefits package, including incentives and programs promoting wellness.

**Your Role**:
The **Technical Coordinator** provides technical support and direction to internal customer service team members with a focus on timely resolution of customer vehicle concerns. Leveraging your mechanical expertise you will work closely with technical and engineering staff, both internally and in field, to ensure strong alignment with our client’s key business objectives.

**Your responsibilities include**:
Investigate and provide direction on escalated customer concerns

Provide a central technical support point of contact between the customer service team, our client internal departments, and external parties in the field.

Act as a central point of technical support to the customer service team, ensuring team members have a clear understanding of the technical issue at hand and what in-field partners can do to support the timely resolution.

Ensure actions are clearly documented in the CRM to ensure visibility across the team.

Provide support to technical colleagues, in claim reviews and vehicle off-road functions based on seasonal workload or coverage challenges

Assist with the identification of knowledge gaps in the customer service team to drive process improvement.

Assist with creation and analysis of reports around common concerns, making recommendations on resolution options.

Assist in special projects and other duties as requested.

**What You Bring**:
Education & Experience:Completed a high school certificate. An automotive technical qualification or equivalent is required. Completed a master technician qualification/or equivalent preferred. High standard of literacy skills. Excellent interpersonal skills.

Communication Skills: Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.

Time Management: Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.

Technological Aptitude: Strong analytical and reporting abilities. Computer literate with experience using Microsoft Office Products. Ability to conduct technical training.

Professionalism: Maintain a professional demeanor, language, and appearance, representing our company with integrity and excellence at all times. Demonstrate initiative, enthusiasm and professionalism.

Availability: Full working rights and the ability to perform inherent role requirements across a monthly rotational roster; 38 hours per week, between 8am and 6pm.

**What You'll Get**:

- Competitive Salary + Incentives
- Hybrid/Flexible Working Arrangements
- Tuition Reimbursement
- Employee Assistance Program
- Global Award-Winning Employee Rewards Program