Client Experience Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.Heading 1

This role is aligned to **Sentral**, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

**About the Role**:
Are you someone who loves helping others, enjoys learning new technology, and thrives in a collaborative team? We're looking for a **Client Experience Specialist** to join our growing team.

You’ll be the first point of contact for our customers — principals, teachers, school staff, and parents — providing friendly support and practical solutions for both general and technical enquiries. Every interaction you have will make a real impact on the way schools and families use our platform.

**What You’ll Be Doing**
- Troubleshoot issues — from simple questions to deeper technical investigations;
- Build great relationships with users by understanding their needs and guiding them clearly;
- Escalate complex queries to senior support when needed;
- Aim for helpful, first-contact resolution wherever possible;
- Contribute to knowledge-sharing across the team and internal resources.

**About You**:
We’re looking for someone who is approachable, adaptable, and always keen to help. A teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.

You’ll thrive in this role if you have:

- 2+ years of experience in customer service or software support;
- A passion for technology and a willingness to learn new systems;
- Clear, friendly, and confident communication skills — both written and verbal;
- A proactive mindset and the ability to manage multiple priorities;
- A desire to solve problems and improve the customer experience;
- Team spirit — you love contributing to shared goals and supporting others;
- Bonus points if you’ve worked in the education sector or supported education platforms.

**Please note that you must have**
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check

**Salary**:

- The salary range for this role is $70, 000 - $75, 000 base + superannuation

**Our benefits**:
**Join a leading global technology brand that offers benefits you’ll actually value, including**:

- Flexible work arrangements that support your unique needs.
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
- Women in Digital membership, granting you access to a host of member industry events and resources.
- Additional birthday, community giving, wellness and study leave.
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
- A jam-packed calendar of cultural celebrations and social activities.
- Global career and professional development opportunities.
- Salary sacrifice and an Employee Stock Purchase Plan.

**Ready to apply?**:

- We respectfully ask that no recruitment agencies contact us regarding this position._
- #LI-HYBRID_