Customer Success Associate

2 days ago

Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

Compass is one of the world’s leading education technology platforms, trusted by more than 5,000 schools across Australia, the UK, and Ireland. As a high-growth scale-up backed by significant investment and a global mission, we’re on a mission to deliver integrated software solutions that simplify school operations and improve teaching, learning and engagement.

Powered by over 260+ members of the Compass team, delivering smart school management solutions around the world, Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member’s day just that little bit better.

**About the Role**

As a Customer Success Associate, you’ll work closely with our schools throughout onboarding, training, and go-live, ensuring they become strong advocates for Compass. You’ll engage with a diverse range of people across each school to make sure they feel supported and confident in adopting our platform.

**Requirements**:
**What are we looking for?**

We’re looking for passionate, energetic, and switched-on people. We’re not hung up on your previous experience, whether you hold a degree, or how much you already know about our platform or industry - we can teach you that.

You'll also have:

- Strong organisational skills, with the ability to manage multiple tasks, priorities, and deadlines effectively.
- High attention to detail and a commitment to delivering quality customer experiences.
- an interest in tech, with the ability to learn new platforms and tools quickly.
- A collaborative team player mindset who contributes positively to shared goals and knowledge sharing.

**Benefits**

**What’s in it for you?**
- We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
- A flexible working environment - our teams work 3 days from our office in Melbourne.
- Learning & Development opportunities - we want you to grow and get the most out of your role
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

**It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- Prior To Commencing Employment, You Require:_
- a valid Employee Working With Children Check
- a satisfactory National Police Check
- verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
- A valid Drivers Licence

**Ready to make a difference?

  • Customer Success Consultant

    7 hours ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.**: We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Customer Success Consultant

    7 days ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.**: We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Customer Success Engagement Manager

    3 days ago

    Hawthorn, Australia IFS Australia Full time

    **COMPANY DESCRIPTION** IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but...

  • Customer Success Planner

    5 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Customer powers one of Australia’s biggest...

  • Sales Associate

    2 weeks ago

    Hawthorn, Australia Orangetheory Fitness Full time

    **Orangetheory** is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out. A unique opportunity exists to join OrangeTheory Fitness as a professional sales associate. This position will be responsible for seamlessly running our Front of House member experience and membership sales. With a passion...

  • Associate Product Manager

    3 days ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Want to discover opportunities that challenge...

  • Customer Engagement Manager

    2 days ago

    Hawthorn, Australia Cabrini Health Full time

    Customer Engagement Manager - IT (Clinical) Full Time Fixed Term (ending 30th June 2025), will consider part time/pro rata Cabrini Hawthorn East & WFH 2 days per week Salary $135,000 + super Cabrini offers: - Tax savings - as a private, non-profit hospital we offer up to $15,900 salary packaging tax free plus $2,650 meal & entertainment card benefits-...

  • Associate Product Manager

    1 week ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **Associate Product Manager (113524)**: **About the Role**: Our...

  • Associate Product Manage

    7 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Want to discover opportunities that challenge...

  • Associate Dispenser

    2 weeks ago

    Hawthorn, Australia B464 Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...