Vasectomy Services Coordinator

Make a difference to the lives of Australians seeking access to our services - Opportunity to flourish within supportive team environment - Work within a not for profit organisation focusing on client-centere care **MSI Australia**:Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception. We work to give people reproductive choices. Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total well-being of our clients is supported at every stage. **The role**:The Vasectomy Coordinator will join our Clinical Operations team in assisting in the management and coordination of 28 External Vasectomy Clinics and Day Hospitals**. **Reporting to the Senior Medical Operations Coordinator, you will work collaboratively with internal stakeholders and the Vasectomy Director in order to support clients accessing vasectomy services through "External Vasectomy Clinics". You will have high regard for the integrity of medical records, quality data and client confidentiality. As a point of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem-solve, attention to detail and computer competencies. **Hours of work**:8am - 4pm or 9am -5pm, based from our Gold Coast location in Varsity Lakes. **Key Responsibilities**: Assist with Vasectomy list coordination for 28 external Clinics/Day Hospitals Liaise with external providers to ensure adherence to MSI External Vasectomyprocesses and list management Liaise with Director of Vasectomy regarding list & Vasectomy Doctor updates Liaise with National Contact Centre regarding implementation of Vasectomy listschanges, Doctor changes, and client changes. Manage all National Contact Centre client enquiries pertaining to ExternalVasectomy clients Liaise with ISTP regarding program issues or changes Assist with any External Vasectomy billing enquiries Conduct Manual Billing and Medicare claiming for External Vasectomy Day Hospital and Medical Clinics Auditing External Vasectomy lists to ensure external staff adherence financial &medical record management Reviewing monthly invoice reporting Coordinate and organise all Vasectomy pre-assessment appointments Assist in formalising processes & procedures in line with organisational changes Liaise with external pathology providers to ensure pathology is streamlined across all External Vasectomy Services **Required Skills and Qualifications**: A Pro-choice advocate; Excellent written and spoken communication skills Strong computer data entry skills Proficiency in Office 365 and general computer skills Effective time management and prioritisation skills Exceptional written and verbal communication Ability to work independently, whilst effectively communicating with a range ofclinicians, other medical services, pharmacy staff and clients A friendly and non-judgemental demeanour Knowledge of CareRight & Halaxy patient management systems Adaptability Client Service Teamwork and Collaboration The ability to prioritise in an ever-changing environment and escalate when required A proactive attitude regarding process management and assisting the team with workload and tasks. **Goals, Missions, Values, Purpose, Behaviour Statements** **Our Goal The Prevention of Unwanted Births** **Our Mission Children by Choice not Chance** **Our Values Integrity, Agency, Safety, Quality, Courage** **Our Purpose Your choice, made easier** In this role, you will: - Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures. - Demonstrate commitment to organisational values and behaviours at all times. MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include: **Care & Compassion** - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity. **Trust & Safety** - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, c