Service Desk Analyst

**About the Role**
Come join BOQ as a Modern Workplace Analyst helping BOQ with all Service Desk related support matters. You will be working with latest Microsoft technologies giving you great opportunities to grow your tech skills and career as we transition the bank to a fully cloud based Azure environment.

To be successful in this position, you have proven customer service experience and knowledge of the Microsoft 365 suite. You are driven, passionate in developing customer relationships and have a genuine desire to help people with technology. You have outstanding communication and interpersonal skills and are committed to providing proactive outcomes through ownership and team collaboration. You are a forward thinker and a positive individual with the ability to think outside-the-box and see the big picture. You pride yourself in delivering exceptional customer-first results.

Here are a few key responsibilities for the role.
- Phone Support for BOQS environment.
- Onsite Desktop Support for Sydney Office (255 George Street).
- Assisting our Tech Bar with more difficult tasks.
- Provide backfill for Executive Support when necessary.

**About you**
- Previous Experience with Phone Support and general Service Desk duties.
- Understanding and knowledge of the Microsoft environment and 365 suite.
- Onsite Desktop Support for Sydney Office (255 George Street).
- Assisting our onsite Tech Bar with more difficult tasks.
- Provide backfill for Executive Support when necessary.
- Strong experience of customer service and enjoy working with people.
- Ability to carry out general troubleshooting.
- Excellent communication skills.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01309