Guest Services Coordinator

2 days ago

Mosman, Australia Land's Edge Foundation Full time

_**Company**:_The Land’s Edge Foundation - Harbour Lodge_
- **Job Location**:_Chowder Bay (Mosman), NSW_
- **Terms of Employment**:_Full-time and casual positions available_
- **Hourly rate**:_ _$27 - $45 p/h (depending on terms of employment / days worked)_
- **Start Date**:_Immediate_

**Guest Services Coordinator - Casual & Full-Time**

**Do you remember your school camps — bunk beds, late nights with friends, and eating great food?**
Join the Land’s Edge team and help create those lasting memories for thousands of students each year

This isn’t your average hospitality job. Based at the scenic **Harbour Lodge in Chowder Bay**, you’ll support group stays while soaking up the stunning natural surroundings (and maybe enjoying a lunchtime swim just 250m away).

We’re hiring for both:

- **Casual positions** - perfect for uni students or parents wanting flexible hours
- **Full-time role** - a combination of **Guest Service Coordinator** and **Activity Instructor** (experience in kayaking/SUP/snorkelling is ideal, but not essential)

**What You'll Be Doing**
- Hosting and welcoming school and community groups (20-80 guests)
- Facilitating breakfast and dinner service
- Maintaining lodge cleanliness and presentation
- (Full-time role) Assisting with outdoor activities like kayaking, paddleboarding or snorkelling

**You’ll Need (or Be Willing to Get)**:

- NSW Working With Children Check
- First Aid & CPR
- Current Driver’s Licence
- Safe Food Handling Certificate
- Great communication skills with adults and kids
- Availability for some weekends and public holidays
- Strong customer service focus, including complaint handling

**Bonus Points For**:

- Housekeeping or food prep experience
- Warden/emergency procedures experience
- Interest or background in hospitality, outdoor education or education

**Why You’ll Love It Here**:

- Lunch break swims at Chowder Bay
- Free use of kayaks, paddleboards & snorkels
- Cross-training in outdoor education with Saltwater School
- Friendly, high-performing team
- Free parking just a bushwalk away
- Flexible, casual vibe
- Work for a respected, mission-driven organisation
- **Penalty rates paid** under the **Hospitality Award** — weekends, early mornings (before 7am), and evenings (after 7pm)

**Job Types**: Full-time, Casual

Pay: $27.00 - $45.00 per hour

Expected hours: 10 - 38 per week

Ability to commute/relocate:

- Mosman NSW 2088: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hospitality/customer service: 1 year (required)
- cleaning: 1 year (preferred)
- food preparation / service: 1 year (preferred)

Licence/Certification:

- Working with Children Check (preferred)
- Drivers License (preferred)
- CPR / First-Aid (preferred)
- Food Handling Certificate (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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