IT Support Analyst

2 weeks ago

Sydney, Australia NAB Full time

IT Support Analyst
- Job number: 799318
- Primary position location: NSW- Sydney CBD
- Category: Helpdesk & IT Support
- Category: Information, Communication & Technology
- Work type: Permanent Full time
- Closing at: May 11 2025 - 23:55 AEST

**Favourite**

An exciting customer facing IT Support role working within Technology Market team within the Corporate and Institutional Banking Group based in Sydney
- **You’ll join a high-performing business, backing talented individuals**:

- **Inclusive and diverse team culture**:

- **Hybrid work arrangement** (after the initial 3-month training period)

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As an** IT Support Analyst,**you will be joining Sales and Distribution team within Corporate and Institutional banking that’s doubling down on customer obsession.

As an **IT Support Analyst,** you will
- Support software in a high-pressure environment
- Be able to work through issues to determine root cause
- Communicate with the business stakeholders
- Be able to communicate issues including root cause to development teams (if the resolution resides with them)
- Manage the Geneos monitoring system in a well communicated federated way
- Work through and deliver enterprise audit requirements to internal and external auditors
- Maintain critical technology hygiene measures as stipulated by the enterprise

**What you will bring**:

- 3+ years Technology experience
- Experience of using a monitoring platform
- Some knowledge of Cloud technology (preferably AWS) and Kubernetes preferred

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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