Operations Supervisor

**The benefits**
- Lead a team of dedicated transport and logistics employees and courier fleet
- Training & continuous learning opportunities available
- Competitive base salary + super
- Uniform provided

**About the role**

An exciting opportunity has become available for an Operations Supervisor to lead our Special Services operations at our Welshpool depot. This crucial role will be responsible for handling all TNT Special Services products in a fast paced and exciting environment. Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, and contemporary leadership principles are important.

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT is part of the FedEx family of companies, this role will support the operations of both FedEx Express and TNT in Australia and will be based at TNT’s Welshpool depot.

**Key responsibilities**
- Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity.
- Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
- Ensure continuous improvement and share best practises implementation
- Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost

**Experience required**
- Three to five years people management experience, preferably gained from Operations role
- Relevant experience in Courier industry preferable
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
- Knowledge of optimisation processes, proven track record of continuous improvement
- Ability to realise concepts in a can-do mentality
- Professional certification or equivalent level of experience

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity, and commitment. We have many formal policies, procedures, and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.