UX/UI Designer

UX/UI Designer

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you'll make an impact**

This 2 year contract role is responsible for contributing to the definition and implementation of the North digital UX/UI strategy and development roadmap. In the role, you will be focused on sharing your UX/UI expertise and deep understanding of advisers, customers and their needs to design intuitive digital solutions and experiences so that advice can be delivered efficiently and financial advisers have the tools they need to effectively engage with their clients. You will work collaboratively with our Project, Operations, Technology, Distribution and Marketing and Adviser representative groups to carve out a digital platform and product solutions. You will have an intimate understanding of how to deliver, measure and report on customer and adviser needs and value.

You will be focused on learning our financial and digital products, deeply understanding our customers and their needs, and identifying digital product gaps and opportunities that will formulate the product strategy for your value stream. You will work collaboratively with our Operations, Technology, Distribution and Marketing and Adviser representative groups to design and test our digital product solutions. You will have an intimate understanding of how to deliver, measure and report on customer and adviser needs and value. You will have input into and help foster an Agile, data driven, customer centric culture.
- Providing input into our digital product strategy and cross functional delivery teams.
- Improving the overall user experience related to core North functionality and features
- Designing new and improving existing North product features.
- Contribute to the North UX/UI vision and strategy.
- Provide input into the development of the North Design System & Processes
- Play a key role in ensuring project stakeholders understand the key tasks required to deliver quality designs and outcomes.
- Ensure project plans have captured the required design tasks and assist with the completion of these tasks (as required)
- Contribute to the delivery of digital product initiatives from ideation, opportunity and risk assessments, product discovery, prioritisation, iterative delivery, launch and product optimisation
- Work hand-in-hand with the Digital Product team and provide guidance on UX/UI design principles and activities to deliver best-in-class products and online digital features
- Build close relationships with advisers and be the guiding 'voice of the customer' in all UX/UI related activities
- Illustrating design ideas through user storyboards, mock-ups, low-fidelity and high-fidelity interactive designs and prototypes around adviser and customer needs
- Work with distribution and marketing to support go-to-market activities for enhancements and product launches including adviser and client communications, webinars, public website and social media campaigns, collateral updates, media launches as required etc
- Leading, communicating, and influencing positive design outcomes with customers, advisers, and senior business stakeholders
- Educate cross-functional teams and ensure the North Design System & Processes are being followed
- Conducting user research to gain an understanding of their needs and behaviours and document requirements.
- Tracking and analysing user experience metrics and reports to continuously improve on the UX/UI of the North Digital Product Offer
- Contribute to the North UX/UI vision and strategy

**What you will bring to the team**

Ideally, you will bring the following experiences to this role:

- Experience operating in an Agile software development environment (2 - 3+ years)
- Experience in the Australian wealth management market (2-3+ years) across advice processes, products, platforms, superannuation, and retirement income products (preferred but not mandatory)
- Knowledge of IT architecture, including web development, in a financial services environment
- Web prototyping with Bootstrap, HTML and CSS (preferred but not mandatory)
- Responsive design (for web & profile)
- Proven experience with the use of design tools (such as Figma)