UX/UI Designer

UX/UI Designer

**Chapter Lead | Senior UX/UI Design - Digital Customer Crew**

**About the job**
- We're embarking on an exciting Digital Transformation Initiatives looking to deliver best customer and employee experiences.
- We're looking for a passionate Leader, Chapter Lead | Senior UX/UI Design
- Together we will build tomorrow's bank today, using world-leading CX, engineering, technology, and innovation.

**Do Work That Matters**
As a Chapter Lead | Senior UX/UI Design, you will be at the heart of IB&M transformative digital journey, shaping a future where engineering, design, and innovation come together to deliver the best customer and employee experiences. This is an opportunity to redefine how we build and deliver solutions by combining world-class design principles with cutting-edge practices.

You will work closely with cross-functional teams-spanning design and engineering, to craft experiences that are intuitive, innovative, and impactful. By seamlessly integrating design and technology, you'll play a critical role in building solutions that not only meet customer needs but set new standards for excellence.

In this role, you will also lead a talented team of UX/UI designers, driving their growth and ensuring the delivery of high-quality, impactful designs. You'll also play a pivotal role in establishing a best-in-class design practice aligned with the broader CBA Design Community, by creating and embedding the required standards, frameworks, and processes. This will ensure consistency, scalability, and excellence across all design outputs, while fostering a culture of innovation and collaboration.

This journey is about leveraging data-driven insights, scalable engineering solutions, and a human-centered approach to create experiences that are seamless, efficient, and empowering. Whether it's enhancing digital products for customers or creating tools that streamline employee workflows, you'll ensure that every interaction is crafted with purpose and precision.

As a leader in this transformation, you'll inspire your team to push boundaries, think creatively, and collaborate effectively to deliver solutions that are as elegant as they are functional.

Together, we'll build a future where design and engineering work in harmony, supported by a robust design practice, to create experiences that delight and drive value for our customers.

**See Yourself in Our Team**

This role is part of the Digital Customer Crew within Institutional Banking, where we deliver cutting-edge technology solutions that serve business & institutional customers across our relationship managed customer segments of the bank. Our mission is to empower businesses to thrive using the technology of tomorrow. By leveraging digital tools, our Crew aims to elevate the customer experience and deliver exceptional products and services.

In this role, you will drive the strategic direction of design across multiple teams, champion human-centered design and best engineering practices, and build a world-class design studio that delivers exceptional value to our customers and internal distributed network supporting our customers.

You will have a true passion for improving both digital and non-digital customer experiences, combined with an engineering and data-driven mindset. You will bring experience in User Experience, with proven skills in proactively identifying and intervening at critical moments in the customer lifecycle to drive meaningful outcomes. Comfortable with change, autonomy, and working in a global, fast-paced environment, you'll lead with confidence and agility to deliver exceptional results.

**In Any Given Week You Will**
- Lead and inspire: Drive the strategic vision for design across multiple squads, ensuring alignment with business goals, customer needs, and technical feasibility by fostering strong partnerships with engineering leads.
- Shape discovery initiatives: Oversee discovery and design workshops to define key priorities and align on impactful outcomes, collaborating with engineering teams to ensure technical considerations are accounted for early in the process.
- Foster collaboration: Partner with business stakeholders, product owners, engineers, researchers, and designers to deliver innovative, customer-centric solutions. Build bridges between design and engineering teams to integrate design systems into development workflows seamlessly, along with accessibility requirements.
- Elevate the design practice: Build and maintain documentation and governance frameworks to ensure consistent, high-quality design delivery. Work closely with engineering to align design system components with development standards, ensuring reusability and scalability across initiatives.
- Advocate for design excellence: Promote a culture of creativity and innovation across teams while championing human-centered design methodologies. Collaborate with engineering teams to ensure design solutions are both delightful and technicall