Rostering Coordinator

3 days ago

Bella Vista, Australia FlexiHome Care Full time

FlexiHome Care has an exciting opportunity for a Rostering Coordinator to join our team

**Purpose of Role**:
The main purpose of the Rostering Coordinator is to look after the
daily roster and staffing matters for staff (primarily disability support
workers). This role will have sole responsibility of ensuring the
smooth running of services, by ensuring shifts have been allocated,
shift cancellations are addressed and staff complaint matters are
escalated to appropriate personnel.

**Core Objectives**:

- Managing all rostering matters including addressing and resolving shift cancellations, open shifts and general rostering;
- Maintaining a strong understanding of employee experience and geographic location as well as client background and services required, to match an employee with a shift;
- Escalating staff complaints from clients and non-compliance matters to Care Coordination;
- Informing Care Coordination and HR of staffing needs on a regular basis;
- Being proactive and analysing potential staffing shortages and taking steps to inform the relevant stakeholders
- Establishing and maintaining relationships with all stakeholders including employees and client families, being aware of client needs and preferences and allocating staff accordingly, to meet those needs;
- Rostering in alignment with legislative guidelines (sleepovers, breaks, broken shifts and overtime)
- Ensuring the smooth running of services
- Documenting staffing issues and their status on the Client Services Register

**Qualifications**:

- Business Administration, Human Resources or Cert 3 or 4 in disability (preferred but not essential)

**Experience**:

- Previous experience in rostering, resource allocation or scheduling role.
- Experience in disability, aged care or nursing sector.

**Knowledge**:

- Knowledge of the Social, Community, Home Care and Disability Services Award (highly desirable but training available)

**Skills and Competencies**:

- Strong communication, problem solving, time management and conflict resolution skills
- Proficient computer skills, including Microsoft Office, Google Drive/Sheets and Rostering Systems (Connecteam highly desired)
- Be flexible and adaptable
- Ability to work under pressure and time constraints
- Excellent attention to detail
- Organised and customer service focused

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $28.00 - $32.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bella Vista, NSW 2153: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Rostering: 1 year (preferred)

Licence/Certification:

- NDIS Worker Screening Clearance (preferred)
- Working with Children Check (preferred)
- COVID-19 Vaccination Certificate (3 Doses) (preferred)

Work Authorisation:

- Australia (preferred)

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