Product Lead

**Employment Type**:

- Full Time Permanent
- 38 hour working week within a flexible hybrid work model
- Attractive salary, $127,150 - $144,444 + 11.5% Super and Annual Leave loading
- Join the team enriching health in millions of ways every day through digital innovation

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

**Come work with us**

We have an exciting opportunity in the Clinical Applications Services team for a Product Lead - Ambulance Clinical Systems (ACS) - Telephony.

Reporting into the Associate Director of Clinical Application Services you will be responsible for defining and ensuring delivery of the NSW Ambulance Telephony and Control Centre related products, services, platforms and capabilities including Genesys phone system deployed in Control Centres, Call delivery Grade of Service reporting, Voice call recording, and associated interfaces. The role will work as part of a shared leadership model and will be responsible for identifying, documenting, prioritising and communicating the work that the control centre analysts and technical services teams will deliver based on business demands.

**Health Manager Level 3, **commencing salary from $127,150 - $144,444 + 11.5% Super and Annual Leave loading

For more information, read the full POSITION DESCRIPTION.

**What you will do**

As an integral member of the Clinical Applications Services team, you will:

- Lead and own all elements of the product lifecycle for Ambulance Telephony services, including customer demand, feedback, roadmap planning and prioritisation, development, continuous improvement, knowledge and any other related dependencies.
- Manage the build, edit and maintenance of the product backlog, which encompasses all epics, features, user stories and defects, and considers input from stakeholders.
- Manage and engage with stakeholders and develop relationships with customers, vendors and business and infrastructure teams to ensure the product backlog aligns with the product strategy.

**About you**

We are seeking motivated and committed individuals with:

- Demonstrated experience and a record of achievement managing a product lifecycle and leading multidisciplinary teams in a large and complex Ambulance and Clinical ICT service environments, including relevant qualifications or equivalent.
- Demonstrated expertise and extensive knowledge of Genesys telephony products (software and hardware) and technologies.
- Excellent interpersonal, verbal and written communication skills; ability to communicate complex, technical concepts to executive staff, business sponsors and technical resources in clear concise language through discussion, presentations and briefs.
- If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you._

**Benefits of working for eHealth NSW**

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

- Flexible work options
- Skills and leadership development training programs
- Allocated day off per month
- Salary Packaging
- Health and wellbeing programs

More information about these benefits can be found on our Benefits | eHealth NSW.

**Valuing diversity and inclusion**

For more information on the strategies in place to support diversity and inclusion, please visit our Diversity and Inclusion Strategy.

**How to apply**

**Applications Close**:Thursday 19 December, 2024 (11:59 PM AEST)

**_Please note that the eHealth NSW Talent Acquisition team will be in a shutdown period from 23rd December to 3rd January for the holiday season. As a result, interviews and other recruitment activities may be scheduled to take place after the shutdown period. We appreciate your understanding and patience, and we look forward to connecting with you in the new year._**

**Additional information**
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).