Product Owner

**Employment Type**:

- Full Time Permanent
- 38 hour working week within a flexible WFH model
- Opportunity to work from our many offices across Chatswood, Charlestown, or St Leonards
- Attractive salary, $137,173.00 - $163,431.00 + 11% Super and annual leave loading
- Drive digital transformation within Australia’s largest public health system

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

**Come work with us**

We have an exciting opportunity for a Product Owner - Virtual Delivery Platform to join our AVS team.

As a Product Owner - Virtual Delivery Platform you will own, manage and maintain the product life-cycle of the virtual app-desktop delivery platforms and associated services. The right person will be the product lead across the Citrix Virtual Apps & Desktops (CVAD), Citrix Application Delivery Controller (ADC), Citrix Application Delivery Management (ADM) technology services.

Working closely with NSW Health customers to align business strategy with product services development, release roadmaps, service design, planning and implementation of complex systems architecture. Driving technical teams by setting the product vision that translates into sponsored roadmaps and plans that are prioritised and delivered to maintain high levels of value to the NSW Health system network.

This role will collaborate and work alongside other eHealth technology teams, technical project managers, security representatives, business stakeholders and eHealth NSW customers to ensure operational products and services are viable and readily available across the NSW Health landscape.

**Health Manager Level 4**, commencing salary from $137,173.00 + 11% Super and Annual Leave loading

For more information, read the full POSITION DESCRIPTION.

**What you will do**

As an integral member of the AVS team, you will:

- Lead the product vision and roadmap development across the virtual app-desktop delivery platforms (Citrix Virtual Apps & Desktops (CVAD), Citrix Application Delivery Controller (ADC), and Citrix Application Delivery Management (ADM)).
- Lead strategic technology driven developments initiatives and provide key input to the development of transition / implementation plans.
- Facilitate discussions across senior engineers and product teams to prioritise design trade-offs and assessing risks to ensure delivery aligns to relevant architecture roadmaps, customer needs and organisational strategies.
- Align the development of strategic vision to maximise customer and organisational value.
- Develop and oversee product lifecycle operations using relevant governance framework. Supporting the product team throughout the product lifecycle to deliver on requirements.
- Lead user story development and manage the product backlog aligned to roadmaps. Representing the team through agile development ceremonies, to refine, breakdown, size, document and implement complex user stories or tasks using appropriate methodologies.
- Provide professional and product consulting services to LHDs and pillars to share and consolidate services.
- Demonstrate product leadership and awareness through knowledge sharing across product teams and ICT administrators.
- Drive the continual service development backed by deliver of standards, systems documentation, process and procedure improvement and product life-cycle practices.
- Facilitate the management and co-ordinate complex or large-scale incident management, change request/fulfilment, health check/maintenance, escalations, monitoring, and resiliency testing activities to ensure a consistent high level of System/Service/Product/Platform security, optimization, resiliency, stability, and availability.

**About you**

We are seeking motivated and committed individuals with:

- Demonstrated knowledge and experience in working with operational Citrix platforms, Citrix Virtual App-Desktop environments, and cloud (Microsoft Azure, and Amazon Web Services).
- Strong product ownership methodologies and experience with modern ICT Delivery and Operational practices, including associated operating methodologies (such as Agile).
- A self-driven attitude toward learning new skills and adopting upcoming technologies as requirements evolve.
- Strong analytical skills, including ability to interpret complex information from numerous sources and present findings.
- Excellent communication and organisation skills and ability to balance and juggle competing demands.
- Strong technical writing and designing capabilities that inform decisions within complex technical environments.
- Demonstrated product management expertise and a proven record of achievement managin