Home/community Care Team Scheduler

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
**Location**: Aveo Brisbane Office - Newstead, Gasworks | 4 Days On-Site & 1 Day WFH
**Opportunity**: Permanent full-time
**Reports To**: Care Systems Manager
The Opportunity
As a Care Team Scheduler, you’ll play a key role in scheduling the delivery of care and support services, ensuring our Aveo residents receive the right care at the right time. You’ll manage the scheduling tasks that are undertaken by care staff in villages, maintain data accuracy across our care platform, and collaborate closely with teams to provide a seamless customer experience. This is a perfect opportunity for someone to join a small team and make a positive impact to the lives of Aveo residents.
Your Impact
- Allocate care staff to resident visits using Alayacare, ensuring alignment with their care requirements and staff capabilities.
- Manage staff allocation in response to changes in scheduled tasks, resident changes and staff availability.
- Maintain high accuracy of scheduling data to support billing, reporting and compliance.
- Collaborate and offer guidance to team members relating to care scheduling and use your knowledge and expertise to assist with challenges
- Act in accordance with all relevant legislation, Quality standards and internal policies and procedures.
- Work cohesively and professionally with your care colleagues to support and ensure positive resident outcomes

Why Aveo?
- Modern Newstead Office, 800m from Bowen Hills Station, with monthly social events
- Paid Parental Leave and Purchased Annual Leave options
- Annual salary reviews and annual bonus incentive scheme
- Two (2) additional 'All About Me' leave days per calendar year
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers

What you'll bring
- Experience in a Home Care, Community Care or Disability scheduling or rostering role (highly regarded)
- Proficient in rostering or scheduling software programs (such as Alayacare, CommCare, Humanforce or similar)
- Experience and/or knowledge of Home Care Packages (desired, not essential)
- Excellent communication and interpersonal skills with the ability to build relationships with team members in Aveo villages
- Ability to solve problems and with ever-changing resident care needs
- Two (2) COVID-19 Vaccinations

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.