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Customer Service Specialist

2 weeks ago

Wollongong, Australia Medibank Full time

**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

**Join Our Team as a Customer Specialist at ahm**

Kickstart your career with ahm, where customer obsession meets everyday adventure Join a team that is passionate about our people, our members, and dedicated to delivering exceptional service At ahm, our members feel valued, because their backed in moments that matter by helpful humans.

We’re looking for individuals to join us as Customer Specialists as part of our Customer Hub - people who thrive on problem solving and enjoy tackling diverse member challenges to achieve great member outcomes. At ahm, you'll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.

Our unique culture, especially within our contact centre, is our secret sauce - it’s what makes us stand out. As our contact centre grows in importance, so does your role. Remember, our Customer Specialists are the heartbeat of our Customer Hub. You'll need to continuously adapt your skills to meet the evolving needs of our customers. With more customers turning to self-help options, only the most complex issues will reach us. You’ll be ready to tackle these challenges, unravel the situation, and determine the best way to assist.

**What We Offer**:

- Comprehensive training & onboarding to ensure your success from day one
- A team that values innovation and puts the customer at the centre of everything we do
- Structured workday with clear start & finish times and scheduled breaks
- Opportunities for diversity, professional growth & tangible job satisfaction
- Change champion opportunities
- Health & wellbeing benefits
- Subsidized private health insurance products
- Access to employee discount programs

**About you**:

- Committed to providing outstanding service that leaves a lasting impression
- Comfortable spending a significant portion of your day on the phone, assisting members
- You’re a friendly human with an innate ability to connect with customers and understand their needs
- Can build quick connections and conveying empathy in both verbal and written communication
- Able to bring a role that’s predominantly phone-based to life with enthusiasm and professionalism
- As a fast learner you are quick to pick up and efficiently navigate new systems
- Having experience and drive when working towards KPIs and targets is a plus
- You enjoy being part of a high-performing team, but aren’t afraid to go at it alone
- Knack for identifying potential issues before they become problems and bust some red tape

We love nurturing our team’s potential Having a hunger for growth and development will set you up for success.

Why ahm?

We’re a bunch of friendly humans, helping humans with a passion for all things people. We foster a creative and customer-obsessed culture that values innovation, teamwork, and continuous learning. Your role as a Customer Specialist will directly contribute to our mission of delivering exceptional service and support to our members. You'll be part of a team that values out of the box thinking, innovation, and excellence.

**The technical stuff**: You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.

Working from home offers incredible advantages, like flexibility and convenience, yet it demands the same level of professionalism as any office environment. Your workspace should be a sanctuary of focus, quiet, and ergonomic comfort. While we empower you with resources and support for your remote role, structure is key. Your workday begins and ends as per your rostered times, and you’ll have scheduled breaks.

**Please note: Interviews will be taking place from the 30th September-3rd October, the start date for this role is the 4th November 2024 and full attendance is required for training**

**A career with us**

**To start small and impact bigger.