People Support Team Lead

People Support Team Lead

**Date**:15 Sept 2025

**Search suburb or city**: West Melbourne, VIC, AU, 3003

Perth, WA, AU, 6000

**Company**:Australian Red Cross Lifeblood
- **Lead a high-performing People & Culture support team delivering seamless service and impact**:

- **Permanent position with WFH flexibility**:

- **Salaries starting from $140k+ + Superannuation + Salary Packaging**

**Discover life-giving possibilities**

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**

As People Support Lead, you’ll help shape the future of our People and Culture function. Reporting to the Director, People and Culture Operations, you’ll lead a high-performing team that’s the first point of contact for all P&C enquiries making sure every interaction is efficient, compliant and people-focused.

You’ll drive the transition to a new tiered service delivery model, setting clear service levels and performance measures that foster accountability, continuous improvement, and customer-centricity. With your strong leadership and coaching, you’ll create a culture of engagement, capability, and innovation.

Collaboration will be key. You’ll partner across P&C and the wider organisation to ensure consistent, seamless experiences for employees and leaders. You’ll also refine policies, streamline processes, and champion proactive, solutions-focused ways of working.

This is a pivotal role for someone with deep P&C operations expertise, a passion for service excellence, and the drive to build a function that truly supports our people.

**Sound interesting? Here’s what we are looking for;**
- At least 5 years’ experience in a customer-focused People & Culture role within a large or complex organisation.
- Proven leadership of operational or service delivery teams—driving performance, coaching, and building capability.
- A track record of creating high-performing, customer-focused teams that enhance employee and leader experience.
- Experience managing service desks or tiered support models, with SLAs and performance metrics.
- Hands-on experience with payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance (Humanforce preferred).
- Strong skills in process improvement, compliance, and continuous service optimisation.
- Exceptional collaboration and stakeholder engagement across all levels.
- Advanced Microsoft Office skills (Excel, Word, Teams), with strength in data analysis and reporting.
- Clear, confident communication—both written and verbal.
- Sharp numeracy, problem-solving, and attention to detail, with excellent time management and prioritisation.

This is a permanent position rotating between WFH and one of our Processing Centres. We have a preference for full-time but would consider 4 days per week (0.8 FTE) for the right person. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.

**Thrive in a diverse culture that cares for your wellbeing**

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

**Next steps**

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments during the recruitment process, please let us know.