Customer Service Officer

**Employment Status**

Permanent Full Time, Permanent Part Time

**Program**

Finance

**Location**

University Hospital Geelong

**Hours Per Fortnight**

0

**Position Summary
- Be part of a team who are focused on providing the highest quality patient-centred care
- Multiple opportunities - Permanent Full time or Part time roles available
- Grow your skills at an organisation invested in your long-term development

**About the facility**

Formed in 1998, Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Health services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve over 500,000 people through the efforts of over 9,000 staff and more than 1200 volunteers.

**About Customer Service Department**

The customer Services Department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers and Patient Accounts

A further focus of Customer Services is optimising revenue generated from various categories of private patients (Private, DVA, TAC, WorkCover, Overseas patients) by performing strategic partnerships with clinical units and medical providers.

We are available to provide support and advice to any department seeking to improve their billing or admission processes, increase revenue streams, improve collection or implement new billing initiatives.

**About the role**

**Customer Services - Patient Liaison Administrator**

To provide outstanding levels of customer service to patients, clients and visitors to University Hospital Geelong. This role provides much of the day to day patient liaison functions to ensure Private patients, Veterans and Medicare Ineligible and Compensable patients receive and are satisfied with the services available to them. The role will also focuses on optimising business outcomes, service levels, staff and patient satisfaction.

**Customer Service Officer - Medical Billing**

In the role as a Customer Service Officer - Medical Billing, you will be responsible for providing outstanding levels of customer service to patients and consumers; whilst providing clerical support to the patient billing & collection functions of the Patient Accounts office.

You will be working on a range of medical billing functions and will be required to develop an understanding of medical procedures and Medicare rules.

**About the culture**

You will have the opportunity to be part of a highly skilled, professional, friendly and dedicated workforce who take pride in providing high-quality service. You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation. We are all dedicated to supporting the organisation in achieving our vision of - By 2050 everyone in our community enjoys the best health and wellbeing in Victoria.

**Barwon Health staff benefits**
- Flexible working arrangements
- Professional development
- Access to employee wellness program
- Salary packaging
- Social club
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast

**About the Geelong Region, AUSTRALIA**

Sitting within one of Victoria’s six regional health centres, Barwon Health serves the community of Greater Geelong and beyond. Victoria’s second largest city after Melbourne Derived from the local Wathaurong Aboriginal name for the region Djilang, Geelong is thought to mean ‘Tongue of Land’.
- Enjoy a range of lifestyle choices including inner city, coastal, suburban and rural homes at affordable prices.
- High standard of schooling options throughout the area
- A stones throw from the Surf Coast and Great Ocean Road
- Appreciate beautiful parks, rivers, walks and wineries

To find out more about the Geelong region, visit our Moving to the Region page on the Barwon Health website.

**Diversity and Inclusion**

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We are also proud to be Totally Smoke Free.

**_ This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy._**

**Selection Criteria**

Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: I agree, to commence employment, I am required to meet Barwon Health’s immunisation requirements (including full Covid-