Staffing and Operations Leader

5 days ago

Broadbeach Waters, Australia Valiram Victoria's Secret Australia Full time

**Operations & Staffing Lead - Victoria’s Secret Pacific Fair**

Are you passionate about people, retail, and operations?

If you have experience in Retail Management, this role is for you.

**Victoria's Secret Pacific Fair** is looking for an **Operations & Staffing Lead** to oversee store operations, team scheduling, and administrative tasks while also being actively involved on the sales floor. _This role is 50% administrative and 50% customer-facing, ensuring smooth day-to-day operations while supporting the store team in delivering an exceptional customer experience._

**What You’ll Be Doing**:
**On the Floor (50%)**- Lead by example, engaging with customers and ensuring smooth store operations.
- Partner with the Sales Leadership Team to provide hands-on support during peak trade.
- Supervise customer service interactions, ensuring a world-class shopping experience.
- Support the team with training, coaching, and day-to-day staffing needs.

**Administrative & Operations (50%)** - Keep everything running behind the scenes.
- Manage rosters, scheduling, and payroll administration to optimize staffing.
- Assist with recruitment, onboarding, and training of new hires.
- Oversee cash audits, compliance, and operational standards to ensure store efficiency.
- Monitor and report on store performance, identifying and solving operational challenges.

**Why Join Us?**

At Valiram, Asia-Pacific’s premier retail specialist, we believe our people are the foundation of our success. As an Operations & Staffing Lead, you'll be part of a high-performing team representing one of the world’s most iconic brands—Victoria’s Secret. We celebrate confidence, empowerment, and individuality, offering premium products and innovative retail experiences.

**What We’re Looking For**:

- Retail or hospitality experience with a strong operational mindset.
- A people-first leader who thrives in a dynamic, fast-paced environment.
- Strong organizational and computer literacy skills to manage scheduling & reporting.
- A passion for coaching, training, and supporting teams to drive success.

**Perks & Benefits**:

- Exclusive employee discounts across Valiram brands.
- Career development and internal growth opportunities.
- Referral programs and more

**Note: only Australian/NZ Citizens & PR holders will be contacted.**

Pay: From $65,000.00 per year

**Benefits**:

- Employee discount
- Referral program

**Experience**:

- Retail management: 2 years (preferred)
- Hospitality: 3 years (preferred)

Work Location: In person

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