Injury Services Advisor

1 week ago

Melbourne, Australia Serco Full time

The role can be based in Serco's Melbourne office, or Adelaide office (hybrid working environment)
- Fantastic collaborative team to work with & learn from
- There is a big focus on training & development at Serco

**Serco is a place where you can grow**:
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer plenty of room for you to grow and flexible benefits to suit every stage of your life and career, including:

- Hybrid work model - work from home and on-site
- Ongoing professional development and training opportunities
- Supportive and inclusive workplace culture
- Employee assistance program for health and wellbeing
- Career progression within a global organisation
- Access to Serco People Networks promoting diversity and inclusion

**Make an impact at Serco**:
As an **Injury Services Advisor (Vic & SA)**, you will play a key role in supporting injured employees and driving positive injury management outcomes. Reporting to the Injury Services Manager (Vic, SA, NZ), you’ll provide expert advice, manage workers' compensation cases, and implement return-to-work strategies to ensure a smooth and sustainable recovery process. You’ll work closely with internal teams, insurers, healthcare professionals, and rehabilitation providers to achieve the best possible outcomes for both employees and Serco.

As an **Injury Services Advisor**, you’ll make a positive impact by:

- Managing workers' compensation and injury management cases within Vic & SA
- Developing and implementing return-to-work plans for injured employees
- Collaborating with site leaders, insurers, and health professionals to achieve optimal outcomes
- Providing specialist training, coaching, and advice to key stakeholders
- Monitoring and analysing injury trends to support workplace health initiatives
- Maintaining up-to-date records and ensuring compliance with legislation

**Serco is a place for you**:
To be successful in this role, you’ll have:

- A strong understanding of Vic & SA workers' compensation legislation
- Minimum 3 years' experience in workers' compensation and/or injury management
- Experience developing and implementing return-to-work plans
- Excellent communication, negotiation, and stakeholder management skills
- The ability to work both independently and as part of a team
- Qualifications in Occupational Therapy, Physiotherapy, Psychology, Nursing, or a related health science field (highly desirable)
- SA Return to Work Coordinator certification (Desirable)
- Valid Class C Drivers license

As a fast-growing and successful global company, Serco’s services span across Justice, Defence, Space, Customer Services, Health, and Urban Mobility. By joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your career goals.

**Are you ready to do important work that really matters?**:
Serco is a **2024 Circle Back Initiative Employer** - we commit to responding to every applicant.

**Impact a better future at Serco.**

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