Client Liaison/intake Officer

5 days ago

Victor Harbour, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new **Victor Harbour** **Office.**

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $41.33 - $43.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Victor Harbour, SA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Intake and Assessment Officer

    2 weeks ago

    Coffs Harbour, New South Wales, Australia New Horizons Full time $60,000 - $90,000 per year

    Want to make a difference within our local community?  Join the New Horizons team as an Intake Assessment Officer and work within our Community Program.Coffs Harbour base locationRewarding salary, monthly RDO and salary packagingOutreach role supporting customers in the communityWe create employee experiences that support and empower our people and have...

  • Office Administrator/receptionist

    5 days ago

    Victor Harbour, Australia Wellify Facility Services Pty Ltd Full time

    Wellify Facility Services is a national provider of commercial cleaning and garden maintenance services, trusted by government, council, and tier-one commercial clients. We’re known for our reliability, high standards, and genuine care for our people and clients. We’re in a strong growth phase and are looking for a professional, organised, and positive...

  • Office Administrator/Receptionist

    1 week ago

    Victor Harbour SA, Australia Wellify Facility Services Pty Ltd Full time $48,000 - $72,000 per year

    Wellify Facility Services is a national provider of commercial cleaning and garden maintenance services, trusted by government, council, and tier-one commercial clients. We're known for our reliability, high standards, and genuine care for our people and clients.We're in a strong growth phase and are looking for a professional, organised, and positive...

  • Facilities Officer Southern Fleurieu Health Service

    1 week ago

    Victor Harbour, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 895151 **Location**: 5211 - VICTOR HARBOR **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Southern Fleurieu Health Service, Victor Harbor**: - **Salary**:WHA3 $1,106.10 to $1,117.60 per week (pro-rata)**: - **Multiple Part-time positions available (part time hours...

  • Client Support officer

    3 days ago

    Coffs Harbour, New South Wales, Australia HQB Financial Solutions Full time $40,000 - $60,000 per year

    HQB Financial Solutions is a small boutique family-owned Financial Planning firm offering a permanent part time position directly supporting a Financial Adviser with day-to-day administration and client support. HQBFS is well established business and provides a pleasant flexible working environment with a family first approach.You will be required to...

  • Support Worker/carer

    5 days ago

    Victor Harbour, Australia The CareSide Full time

    **Position: Support Worker/Carer** **Location: Victor Harbour, SA** **About Us**: The CareSide is experiencing exciting growth and is currently seeking a dedicated Support Worker/Carer for our operations in Victor Harbour, SA. As a national leader in Home Care Packages, The CareSide operates from our head office in Perth, Western Australia, with remote...

  • Field Support Coordinator

    5 days ago

    Victor Harbour, Australia Wellify Group Full time

    Newly created role based on the growth of our company. Wellify Group is the parent company of our two trusted and award-winning brands; Wellify Facility Services and Wellify Property Care. Together, we deliver cleaning, exterior cleaning, and garden maintenance nation-wide, strategically split to meet the unique needs of both commercial and residential...

  • Care Support Worker

    5 days ago

    Victor Harbour, Australia TwinView Health Full time

    **JOB DESCRIPTION** Your role as a Support Worker will require you to meet with clients and help them to live as independently as possible. This includes the provision of both emotional and physical support as needed to ensure clients can feel in control of their lives and assist in identifying gaps in care to support them in a positive manner. You may also...

  • Health and Wellness Promoter

    5 days ago

    Victor Harbour, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    **Be the difference. Enjoy great rewards and benefits.**: - ** Various casual positions available**: - ** Bupa Health Insurance & Goodlife Health Club discounts**: - ** Bunnings PowerPass discount card** Are you a qualified Health and Wellness Promoter passionate about improving quality of life for older adults by optimising their mobility and physical...

  • Emergency Department Consultant

    1 week ago

    Victor Harbour, Australia SA HEALTH Full time

    **Barossa Hills Fleurieu Local Health Network, Southern Fleurieu Health Service - Emergency Department, Victor Harbor**: - **Total Indicative Remuneration: MD2 $446,879 to $581,493 p.a. (pro-rata)**: - **Temporary Part time (up to 29 September 2025), working over a 7 day roster - 0.75 FTE**: - **FACEM applicants preferred, but will consider experienced...