Contact Centre Administration Officer

**Part-time opportunities for two confident administration professionals to join our team. Take advantage of a flexible lifestyle with these various roles on offer**

**Remuneration**: $31.20 - $32.24 Per Hour + 11.5% Superannuation + Salary Packaging
**Employment Type**: Permanent Part Time | Temporary Part Time
**Position Classification**: Administration Officer Level 2
**Location**: Newcastle Mental Health Service | James Fletcher Hospital
**Requisition ID**:REQ532900
**Applications Close**: Sunday 8th December 2024

**Provide high quality administration support including telephone communication and data entry to ensure effective and efficient functioning of the HNE Oral Health Contact Centre.**

**Permanent Part-time - 6 hours per week - Monday 8:15am - 2:15pm**

**Temporary Part-time - 16 hours per week - Monday & Thursday 8:15am - 4:45pm for 12 months**

**About the opportunity**:
**About you**:
The successful applicant will need to demonstrate a caring, and empathetic oral communication style with callers. You will need to be able to handle difficult callers and follow policy to answer enquiries in a professional manner. Ideally you will have inbound call centre experience, or a background in medical/dental reception in a busy working environment. Experience and knowledge of using Microsoft Outlook and file management in Windows is important, and you should have a strong customer focused attitude.

**Training and Support**:
The successful applicant will be given time to carry out Corporate Orientation during their shifts. Site orientation will be carried out on their first day. The applicant will be supported with one-on-one training over a period of weeks and will be mentored daily when taking calls until they can confidently work on their own. After this time, they can approach a shift supervisor at any time during for support or advice in call management.

**Benefits**:
At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

- Sustainable Healthcare: Together towards zero
- Proximity to shopping and other services
- Monthly Allocated Days Off (for full-time employees)
- 4 weeks annual leave (pro-rata for part time employees)
- Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals

**Need more information?**
1) Click here for the Position Description
3) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position
4) An eligibility list will be created for future temporary part time vacancies.
- This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy._
- HNE Health employees may be eligible for a range of _benefits _such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses._
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