Carer Contact Officer

2 weeks ago

Newcastle, Australia Carers NSW Full time

Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances.

As the Carer Contact Officer, you will be responsible for answering Carer Gateway calls. This role will be required to assist with supporting Carers by intaking initial information, escalate any urgent calls and scheduling assessments for carers.

This is a full time contract position until August 2025.
- Qualifications in Business Administration, Community Services or working towards tertiary qualifications in Social Work or other relevant discipline
- Experienced in customer service, reception or administration, with a high level of professionalism and care
- Demonstrated experience in telephone support work and ability to escalate calls as necessary
- Understanding of intake processes provided as part of a telephone information, support and planning process
- Intermediate computer skills, with use of CRM highly advantageous
- Advanced communication and organisational skills
- Understanding of and commitment to carer issues and needs

Employment Requirements:

- Satisfactory Police Check
- Current Working with Children Check
- COVID-19 Vaccination
- Rights to live and work in Australia

Salary and Benefits

The Salary is around $74K + super. Benefits include salary sacrificing benefits, flexible work arrangements, a highly supportive team environment, excellent training and development opportunities and health and wellness programs.

If you are thinking about a future with Carers NSW, we invite you to join our talent community to stay up to date with new opportunities.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

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