Carer Contact Officer

1 week ago

Newcastle, Australia Carers NSW Full time

Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances.

As the Carer Contact Officer, you will be responsible for answering Carer Gateway calls. This role will be required to assist with supporting Carers by intaking initial information, escalate any urgent calls and scheduling assessments for carers.

This is a full time contract position until August 2025.
- Qualifications in Business Administration, Community Services or working towards tertiary qualifications in Social Work or other relevant discipline
- Experienced in customer service, reception or administration, with a high level of professionalism and care
- Demonstrated experience in telephone support work and ability to escalate calls as necessary
- Understanding of intake processes provided as part of a telephone information, support and planning process
- Intermediate computer skills, with use of CRM highly advantageous
- Advanced communication and organisational skills
- Understanding of and commitment to carer issues and needs

Employment Requirements:

- Satisfactory Police Check
- Current Working with Children Check
- COVID-19 Vaccination
- Rights to live and work in Australia

Salary and Benefits

The Salary is around $74K + super. Benefits include salary sacrificing benefits, flexible work arrangements, a highly supportive team environment, excellent training and development opportunities and health and wellness programs.

If you are thinking about a future with Carers NSW, we invite you to join our talent community to stay up to date with new opportunities.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

  • Carer Assessment

    3 weeks ago

    Newcastle, New South Wales, Australia CatholicCare Social Services Hunter-Manning Full time

    OverviewJoin to apply for the Carer Assessment & Placement Manager role at CatholicCare Social Services Hunter-Manning.Lead our Carer Assessment & Placement team, driving safe, stable and permanent homes for vulnerable children and young people.ResponsibilitiesLead our Carer Assessments & Placements (CAP) Team, overseeing carer recruitment, assessments,...

  • Carer Assessment

    3 weeks ago

    Newcastle, New South Wales, Australia CatholicCare Social Services Hunter-Manning Full time

    OverviewJoin to apply for the Carer Assessment & Placement Manager role at CatholicCare Social Services Hunter-Manning.Lead our Carer Assessment & Placement team, driving safe, stable and permanent homes for vulnerable children and young people.ResponsibilitiesLead our Carer Assessments & Placements (CAP) Team, overseeing carer recruitment, assessments,...

  • Carer Assessment

    3 weeks ago

    Newcastle, New South Wales, Australia CatholicCare Central Queensland Full time

    CatholicCare's Permanency Support Program (PSP) works to achieve safety and permanency for vulnerable children and young people within two years, either through reunification with parents or alternative legal pathways such as Guardianship, Open Adoption, or long-term care with authorised carers.We are seeking a skilled and confident Carer Assessment &...

  • Carer Assessment

    3 weeks ago

    Newcastle, New South Wales, Australia CatholicCare Central Queensland Full time

    CatholicCare's Permanency Support Program (PSP) works to achieve safety and permanency for vulnerable children and young people within two years, either through reunification with parents or alternative legal pathways such as Guardianship, Open Adoption, or long-term care with authorised carers.We are seeking a skilled and confident Carer Assessment &...

  • Contact Centre Officer

    2 weeks ago

    Newcastle, New South Wales, Australia SS&C Technologies Full time

    OverviewAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and...

  • Support Worker/carer

    7 days ago

    Newcastle, Australia The CareSide Full time

    **Position: Support Worker / Carer** **Location: Newcastle NSW 2300** **About Us**: The CareSide is experiencing exciting growth and is currently seeking a dedicated Female Support Worker/Carer for our operations in **Newcastle NSW 2300** **We Offer**: - Vibrant team environment - Central office locations across all states with excellent public transport...

  • Contact Centre Officer

    2 weeks ago

    Newcastle, New South Wales, Australia SS&C Technologies Full time

    OverviewAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and...

  • Contact Centre Officer

    2 weeks ago

    Newcastle, New South Wales, Australia SS&C Technologies Full time

    OverviewAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and...

  • Contact Centre Officer

    2 days ago

    Newcastle, New South Wales, Australia SS&C Full time $80,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Manager, Contact Centre

    7 hours ago

    Newcastle, Australia SS&C Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job...