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Medical Receptionist
2 weeks ago
Position responsible to: General manager
- Positions with direct responsibility to this position:
Practice manager/Assistant practice manager
Key responsibilities
**Duties**
In accordance with the practice policies and
procedures, the Medical Receptionist will:
- answer the telephone in a courteous and
professional manner
- receive and convey messages in writing, verbally
and electronically
- liaise with patients and their families in a
compassionate manner
- liaise with GPs, other health professionals and
their staff
- make appointments
- scan and file documents
- prepare documents for mail out
- open, stamp and distribute incoming mail
- type documents as required, with a high level of
accuracy
- monitor stationery and/or clinical supplies and
place orders as required or directed, maintaining a
working supply at all times
- book and organize staff and/or doctors’ meetings
as directed
- participate in ongoing professional development
- contribute equitably to maintaining the cleanliness
of the practice
- maintain practice dress standards
- handle cash, EFTPOS and other payments and
adhere to practice billing policy
- ensure the practice building and rooms are clean,
tidy and accessible
- perform other administrative duties as directed by
the Practice Manager or Principal Doctor/s.
**Safety, quality and culture**
The Medical Receptionist will:
- participate in the practice risk management and
quality improvement processes
- record incidents and near misses in line with
practice policy
- exercise duty of care including meeting practice
standards and accountability
- maintain patient and practice confidentiality at all
times
- ensure the practice building and work spaces are
conducive to a safe and practical work
environment
- work to clinical governance processes and
standards
- actively contribute to the development of a culture
consistent with the values of the practice.
Appointment requirements
The Medical Receptionist will be required to:
- undertake a pre-employment interview
- provide appropriate references for contact as
requested by the practice
- participate in an orientation or induction program
- participate in a performance review process.
Selection criteria
**Essential**
The Medical Receptionist will have:
- the ability to maintain a high level of
professionalism and confidentiality
- strong computer literacy
- excellent communication skills, written and verbal
- the ability to work independently, show initiative
and work productively within a team environment
- the ability to communicate with a range of people
- CPR training undertaken within the past three
years or willingness to participate in training
- a current criminal record screening
- a current Working with Children Check
- work rights in Australia or be eligible for such.
**Desirable**
The Medical Receptionist will have:
- previous experience in a medical reception or
similar administrative posit
previous experience in the use of Best Practice Software
- working knowledge of Windows-based software
systems (e.g. Word and Excel)
- an understanding of the Medicare Benefits
Schedule
- an understanding of medical terminology, medical
and allied health professional organizations and
relevant stakeholders
- an understanding or experience in general
practice accreditation and standards.
Hours of work
This position requires an average of 10-20 hours
hours per week. However, from time to time the
Medical Receptionist may be required to work
reasonable additional hours, as necessary to fulfil the
requirements of the position or as requested by the
Practice Manager or Principal Doctor/s. This may
include working outside of business hours, during
weekends and/or on public holidays.
Performance review
The Medical Receptionist will participate in a
performance review process after the first three
months and then on an annual basis.
**Job Type**: Part-time
Pay: $25.00 - $32.00 per hour
Expected hours: 10 - 20 per week
Schedule:
- Day shift
Work Location: In person
Application Deadline: 05/12/2024
Expected Start Date: 01/02/2025
