Medical Receptionist

Position responsible to: General manager
- Positions with direct responsibility to this position:
Practice manager/Assistant practice manager

Key responsibilities

**Duties**

In accordance with the practice policies and

procedures, the Medical Receptionist will:

- answer the telephone in a courteous and

professional manner
- receive and convey messages in writing, verbally

and electronically
- liaise with patients and their families in a

compassionate manner
- liaise with GPs, other health professionals and

their staff
- make appointments
- scan and file documents
- prepare documents for mail out
- open, stamp and distribute incoming mail
- type documents as required, with a high level of

accuracy
- monitor stationery and/or clinical supplies and

place orders as required or directed, maintaining a

working supply at all times
- book and organize staff and/or doctors’ meetings

as directed
- participate in ongoing professional development
- contribute equitably to maintaining the cleanliness

of the practice
- maintain practice dress standards
- handle cash, EFTPOS and other payments and

adhere to practice billing policy
- ensure the practice building and rooms are clean,

tidy and accessible
- perform other administrative duties as directed by

the Practice Manager or Principal Doctor/s.

**Safety, quality and culture**

The Medical Receptionist will:

- participate in the practice risk management and

quality improvement processes
- record incidents and near misses in line with

practice policy
- exercise duty of care including meeting practice

standards and accountability
- maintain patient and practice confidentiality at all

times
- ensure the practice building and work spaces are

conducive to a safe and practical work

environment
- work to clinical governance processes and

standards
- actively contribute to the development of a culture

consistent with the values of the practice.

Appointment requirements

The Medical Receptionist will be required to:

- undertake a pre-employment interview
- provide appropriate references for contact as

requested by the practice
- participate in an orientation or induction program
- participate in a performance review process.

Selection criteria

**Essential**

The Medical Receptionist will have:

- the ability to maintain a high level of

professionalism and confidentiality
- strong computer literacy
- excellent communication skills, written and verbal
- the ability to work independently, show initiative

and work productively within a team environment
- the ability to communicate with a range of people
- CPR training undertaken within the past three

years or willingness to participate in training
- a current criminal record screening
- a current Working with Children Check
- work rights in Australia or be eligible for such.

**Desirable**

The Medical Receptionist will have:

- previous experience in a medical reception or

similar administrative posit

previous experience in the use of Best Practice Software
- working knowledge of Windows-based software

systems (e.g. Word and Excel)
- an understanding of the Medicare Benefits

Schedule
- an understanding of medical terminology, medical

and allied health professional organizations and

relevant stakeholders
- an understanding or experience in general

practice accreditation and standards.

Hours of work

This position requires an average of 10-20 hours

hours per week. However, from time to time the

Medical Receptionist may be required to work

reasonable additional hours, as necessary to fulfil the

requirements of the position or as requested by the

Practice Manager or Principal Doctor/s. This may

include working outside of business hours, during

weekends and/or on public holidays.

Performance review

The Medical Receptionist will participate in a

performance review process after the first three

months and then on an annual basis.

**Job Type**: Part-time

Pay: $25.00 - $32.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- Day shift

Work Location: In person

Application Deadline: 05/12/2024
Expected Start Date: 01/02/2025