Cleaning Area Manager

9 hours ago

Melbourne, Australia Skg Cleaning Pty Ltd Full time

SKG Services are a well-established leader in the delivery of soft services across Australia and New Zealand. We proudly and professionally provide world-standard cleaning, security, and maintenance solutions.

This dynamic role will be suitable for an ambitious experienced Customer Service Manager to join our team through an exciting period of growth.

Your role will be critical in achieving company goals through continuous improvement, support, and direction of our cleaning teams and by providing world-class customer service to our clients.

Your focus will be to manage a portfolio of our clients and ground staff.

Key responsibilities that will be fundamental to your role not limited to include:

- Work according to set budgetary constraints and retain profitability.
- Provide timely and accurate information to the business
- Conducting quality inspections, and reporting outcomes to the customer and the National General Manager of Operations.
- Initiate action to prevent the occurrence of any non-conformance relating to site processes.
- Initiate and provide client and service solutions.
- Ensuring safe work practices are followed and that all assets are maintained
- Incident and accident reporting, reviews and recommendations, toolbox talks
- Initiate actions to improve overall performance
- Oversee staff inductions and training.
- Oversee service provider compliance and management monitoring regulatory performance within your area of responsibility.
- Ensure all appropriate actions are taken to implement company policies, procedures, and legislative requirements.
- Business development assistance, quoting and selling our services

What you'll need to succeed:

- Cleaning industry experience
- Strong negotiation, problem-solving, and decision-making ability
- Knowledge and understanding of rosters, schedules, and the Industry Award
- Experience managing medium to large teams whilst working remotely
- Exceptional communication and relationship-building abilities
- Display excellent written, verbal, and reporting writing skills
- Maintain a positive team culture
- Inspection and audit skills
- Knowledge and understanding of Quality, Environment, and WHS systems - safe systems of work and environmental management

What you need to do now.. if you are looking for the opportunity to achieve your full potential in a team that is focused on great people and great service, we'd love to hear from you.

We are committed to maintaining, growing, and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We pride ourselves on creating an inclusive workplace that provides equal opportunities to all.

**Salary**: $80,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cleaning Manager: 2 years (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

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