Client Manager, Private Health Insurance

Posting Description:

- Join our successful multi-disciplined Health and Benefits practice in its next growth phase
- Opportunity for one to further develop their Private Health Insurance expertise
- Full time permanent opportunity with flexible work arrangements, role can be based in NSW or VIC

**Client Manager, Health & Benefits Australia**

Aon’s Health & Benefits team is part of Aon People Solutions, Australia’s leader in helping organisations attract, retain, protect and sustain the workforce they need to be able to deliver on their business strategy. By addressing people risk through data driven insights and quality advice, People Solutions help clients make better decisions about their most important asset, their people.

You will be part of a multi-disciplined Health & Benefits team within People Solutions. Reporting directly to a Client Director, you will be part of a team of colleagues placing and advising clients on their Accident & Health, Private Health, and Life insurance programs. Additionally, working hand in hand in close collaboration with the broader People Solutions business and the broader Aon business to deliver exceptional value to clients.

This is a hybrid role with the flexibility to work both virtually and from our Aon offices.

**Aon is in the business of better decisions**

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At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

Reporting directly to the Client Director, you will be managing a portfolio of Financial Services and Professional Services clients, advising on all elements of Private Health Insurance.

**You will be responsible for**:

- Managing a portfolio of clients (primarily relating to Private Health Insurance - PHI)
- Retention of existing PHI client portfolio to Aon standards
- Lift in revenues through growing existing client accounts and new business prospecting
- Engagement and negotiation with relevant PHI insurance markets
- Utilising data and analytics to provide insights to clients and support PHI marketing strategies
- Constructing and executing client service plans to deliver superior client outcomes, ensuring the plans align to client need and are relevant and impactful
- Engagement with clients as appropriate to position Aon as a ‘trusted advisor’
- Working collaboratively with H&B and other People Solutions colleagues (including outside Australia particularly in Asia) to build best in class solutions for Aon clients
- Updating all required platforms and systems as required as part of client servicing for example Aon’s H&B global benefits platform Greater Insight
- Being a ‘student of Aon’ and using that knowledge to contribute more broadly to client retention and growth

**How this opportunity is different**

As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself.

We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.

Be you, be unique with us.

**Skills and experience that will lead to success**
- Extensive knowledge of Private Health Insurance programs including the various legislative requirements
- Previous experience at least 5 years of working in the PHI space either for insurers and/or consulting/broking company
- High level of accuracy and attention to detail
- Ability to communicate effectively in oral and written form
- Organised with good time management skills
- Proven ability to successfully manage multiple consulting engagements for a diverse range of clients
- Proficient computer skills (Microsoft Office Suite, in-house designed databases)
- Superior time management skills and the ability to handle multiple projects projects/deadlines simultaneously.
- Promotes and facilitates effective two-way communication with all stakeholders
- Ability to positively influence key decision makers

**How we support our colleagues**

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In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.