Administration Officer, Rto

Join us on our journey to create a genuine impact for the community and beyond.
- Supportive, well-rounded team
- Complex and diverse organisation
- Contribute to shaping thriving communities

**About 3Bridges**

We strive to give back - together.

3Bridges Community is a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities, and empowering individuals to live their best life, regardless of age, location, disability, or ethnicity. The diversity of our services and programs provide 3Bridges with unique opportunities to connect with the community, in a meaningful and substantial way.

**About the role**

The RTO Administration Officer holds a key role in assisting the Administration team with administrative operations for our learning program. This integral role provides a high standard of administrative support to the Training team. The role involves having a strong focus on quality learning outcomes and compliance in line with Australian Skills Quality Authority (ASQA) and 3Bridges core values and strategic objectives.

This is role fixed term for a duration of 12 months.
- General RTO administration duties as required, such as data entry of attendance and outcomes, student mailouts and processing, maintaining student records
- Enrolment of new students and registrations - conduct learner assessments and one on one interviews
- Answer incoming calls (shared) and announce/transfer to relevant staff member.
- Coordinating with staff on training requirements
- Answer general enquiries about training courses & workshops
- Register participants for meetings/events/excursions and conduct reminder calls to confirm participation
- Ensure hand-outs/resources are available for training including:

- Photocopying, laminating and binding of resources
- Preparation of certificates of attendance for participants
- Attendee name tags and registration sheets
- Attend meetings/events as required (i.e. staff meetings, planning days, etc)

**About You**
- Demonstrated experience working in a fast paced and complex environment with a sound understanding of Training and Assessment requirements.
- Experience with Axcelerate LMS, Wisenet or Catapult
- Demonstrated knowledge and understanding of the VET Quality Framework.
- Demonstrated organisational, project management and administrative skills including the ability to prioritise tasks and meet deadlines.
- Ability to maintain composure, balance workload and conflicting priorities and effectively handle difficult situations.
- Ability to develop and maintain effective relationships, alliances and networks within the organisation and community and other relevant stakeholders.
- Desirable Certificate IV or higher Business qualifications, currency in accordance to industry experience.

**What it means to work at 3Bridges?**

Our culture has been formed with a community spirit and passion to give back. 3Bridges Community aims to inspire and encourage our people to be the best they can be, through ongoing training, career opportunities and success as a valued team member.

3Bridges Community is committed to enabling a culture of inclusion and diversity. The people we work with and provide support to, come from all walks of life and so do we. We welcome your unique contributions through your experiences, culture, opinions, ethnicity, gender identity and all that makes you an individual. Our commitment is not only because it is ethically right but more importantly, it makes us a more vibrant, strong, and an accepting team of amazing people.