Risk Control Specialist

22 hours ago

North Lakes, Australia Auto & General Insurance Full time

**ABOUT US**
Auto & General (A&G) is the fastest-growing insurance business, providing general insurance solutions to all Australians since 2000. Our range of general insurance products protect customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance. We provide insurance for leading brands including Budget Direct, ING, Qantas, and Virgin Money.

We work together as a team to ‘safeguard a brighter future’ for our customers, our people, and the broader community. We foster a culture of high performance with high integrity (we call it the A&G Way) and expect every team member to bring 100% effort, energy, and dedication to delivering our goals. In return, we invest in our team members with generous rewards, benefits, development opportunities, and job security.

**PURPOSE OF THE ROLE**
The Risk Control Specialist role enables operational delivery of A&G’s risk management strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust risk framework. This role will work across Product and Claims & Assessing to formulate and execute key risk governance initiatives for A&G.

Key success criteria include product knowledge and delivery across claims cost management, customer outcomes, productivity, and a culture of high performance with high integrity.

**POSITION ACCOUNTABILITIES**
- Create and foster a strong 1st Line Assurance for Product and C&A.
- Improve internal risk controls, detection, and response capabilities across Product and C&A.
- Partner with our Quality Assurance Function and the change delivery teams to map, test, and improve our control environment.
- Maintain detailed technical and practical knowledge of regulatory and industry compliance requirements.

**QUALIFICATIONS AND EXPERIENCE**
- Minimum 3 years insurance experience (Financial Services/Insurance preferred).
- Strong interpersonal skills.
- Exceptional customer service insight and delivery.
- Strong ability to negotiate & influence in challenging circumstances with tight timeframes.
- Ability to establish measurable audit methods for risk and compliance to best suit their customer.
- Strong written and verbal communication skills.
- Computer literate.
- Strong planning and organisational ability.
- Analytical and problem-solving skills.
- Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in the FSR environment.

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