Support Services Team Leader

2 days ago

Greater Adelaide SA, Australia Sonder AU Full time

Posted: 10/10/2024

Closing Date: 24/10/2024

Salary: $97,377.00 - $101,787.00

Job Type: Permanent - Full Time

Location: Kaurna Country, Sonder & headspace Edinburgh North

Job Category: Administration

**Who are we?**

Sonder is an inclusive, not-for-profit organisation that has been providing better quality health and support services to the South Australian community since 1993. We support thousands of people each year to access services across seven key domains - Mental Health, Aboriginal Health, Alcohol and/or other Drugs, Employment, Community Health, Disability, and Homelessness

**What benefits can we offer?**

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

- Salary (excluding super) paid above award and reviewed annually
- Flexible working arrangements
- Professional development allowance provided yearly
- Generous salary packaging options - increase your take home pay by 6-12%
- 17.5% Leave Loading
- Modern and welcoming office spaces
- Christmas Closure Bonus Leave (above annual leave entitlements)
- Training opportunities
- Meal & entertainment allowances
- Paid parental leave, and much more

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

**Hours**:This role is full-time, ongoing

**Location**: Based at Elizabeth with the expectation of travel to other co-locations as needed.

**About the Role**:
The Support Services Team Leader is a key leadership role across the Mental Health & Alcohol and Other Drugs (AOD) portfolio ensuring high quality operational, administrative and support services to the portfolio’s suite of services. This role reports directly to the Executive Manager - Mental Health & AOD and works collaboratively alongside program managers, whilst providing line management and front-line supports to the metro Support Services team.

The Support Services team is responsible for the provision of high-level customer service delivering friendly, empathetic and proficient care, as well as administrative & operational supports to clients and staff including internal and external stakeholders of Sonder.

**Experience Requirements**:

- Demonstrated experience working within a fast-paced environment.
- Extensive experience in administrative and operational supports in a Community, Health, or Social Services organisation.
- Experience in the delivery of a proficient Administration and Front Desk service and in dealing with sensitive and demanding public enquiries by telephone and face to face.
- Experience in providing effective client/customer contact and professional, courteous service provision.
- Experience working within a leadership role.
- Proficient experience in using the Microsoft suite of software and databases.

**Qualification and Other Requirements**:

- Drivers Licence
- Current or willing to obtain a Working with Children's Check (WWCC)
- Certificate level in Business Administration or similar (desirable)

**How to apply**:
Applications close 24/10/2024

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