Medical Administration Officer

Job Requisition ID: 3512
- Legal Entity: Monash Health
- Location: Berwick, VIC, AU, 3806
- Employment Type: Full Time
- Posting Date: 3 Feb 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About Monash Imaging**

Monash Imaging incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital Clayton; Victorian Heart Hospital, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong. Monash Imaging provides over 365,000 imaging examinations per year across all sites.

Monash Imaging is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience. Monash Imaging is seeking an enthusiastic Medical Administrative Officer to join the Administration team to support high-level patient centred care.

**About the Role**

As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients in a variety of settings including:

- Reception meet and greet patients and their families
- Phone system, making appointments for internal and external patients according to their medical needs.
- Excellent interpersonal and communication skills.
- Working on a rotational roster.

This is a key role focussed on providing exceptional customer service to patients and their families. Working in a busy, team-based environment, you will deliver efficient and effective administrative support, contributing to optimum patient care and overall functioning of the service. You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role.

This is a full time position based mainly at Casey Hospital and Pakenham Health Centre with some rostering to other Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements

**About You**

**What You Bring**:

- Previous experience in radiology or medical administration would be an advantage
- Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.
- Attention to detail coupled with ability to priority competing tasks and deadlines
- Able to work autonomously as well as part of a wider multidisciplinary team
- Hardworking, passionate, proactive dedicated work ethic
- Flexible, adaptable, and inclusive team member
- Ability to learn new computer software with ease

**What You Need**:

- Excellent verbal & written communication skills
- Effective time management skills including planning and organisational skills
- Ability to maintain confidentiality and privacy of patient information
- Exceptional attention to detail

**Monash Health is a great place to work and now is the perfect time to join us and here is just a few reasons why**

In 2022, Monash Health was nominated by LinkedIn as one of the top 25 organisations in Australia to grow your career. Our employees enjoy a range of benefits including:

- Salary packaging options that increase your take-home pay
- Comprehensive Health and Wellbeing program
- Free vaccinations
- Private health insurance at discounted rates
- Health imaging services

For a confidential discussion and to explore the opportunity further,**please call Jaymie Smyth, Network Administration Manager on 0427 759 301.

**Position Description can be**found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close 18th February, 2025.