Fundraising Support Officer

**Fundraising Support Officer**

**About Us**

For over 60 years, Cancer Council Queensland’s pioneering work has helped save thousands of lives and has improved the quality of life for people living with cancer. Our mission is to lead Queenslanders in a partnership against cancer.

Cancer Council Queensland raises funds that are dedicated to improving the quality of life for people living with cancer through research to support prevention and early detection.

We are dynamic, outcome-focused, responsive to community needs, and committed to voluntarism and the pursuit of excellence.

Cancer Council Queensland employees and volunteers lead Queenslanders in a partnership against cancer by employing high-performing employees who live our values of being responsible, inclusive, equitable, and collaborative

**Working at Cancer Council Queensland**

Our greatest asset is our diverse team of talented, savvy people. Our awesome employees and volunteers tell us that Cancer Council Queensland is a meaningful, rewarding and fun place to work.

We provide a positive and supportive working environment where you will be a valued team member. We love to recognise and reward our team of superstars with employee benefits such as extra paid days off.

**About the role**

**This role is a fixed Full-time role, working 37.5 hours per week.**

As Fundraising Support Officer, you will be responsible for delivering exceptional customer service and donor care to supporters and providing administrative support to the Revenue and Operations Group. This role works closely across the Revenue and Operations department to provide guidance and support to our donors, helping them achieve their fundraising goals and, ultimately our collective mission to raise funds to beat cancer.

**About you**

To be successful in this role, you must have strong experience in customer service, telephone support or administrative role and excellent written and oral communication skills. You will be able to adapt to adopt contemporary communication methods and digital technology. You will also have exceptional organisational and time management skills and be customer service focussed and compassionate when interacting with supporters and the general public.

Your ability to work closely and effectively in a team to meet and achieve organisational goals is essential. Previous experience working with volunteers, in a fundraising environment and a Certificate III in Business Administration is highly desirable.

**Qualifications, Experience, Knowledge and Skills**

**Essential Skills**:

- Strong experience in customer service, telephone and technological support or administrative role
- Excellent communication skills, both oral and written, including well-developed telephone and electronic communication skills
- Strong computer skills and experience in Microsoft Office suite
- Customer service focussed and compassionate when interacting with supporters and the public

**Desirable Skills**:

- Previous experience in a fundraising environment
- Experience working with fundraising CRM systems
- Experience working with volunteers
- Certificate III in Business Administration

**Benefits**

Cancer Council Queensland has a collaborative, energetic, and supportive team culture, contributing to meaningful work with a tangible impact. By celebrating and fostering our individual strengths, we take on more challenging work. In turn, we lead more balanced, exciting and fulfilling lives. Our growing Non-for-Profit organisation offers employees:

- Flexible work arrangements (Flexible Work Hours and Work from Home options)
- ATO-Approved Salary Packaging up to the value of $18,549 per Fringe Benefit Tax year
- Recognition and Rewards Program
- Two paid Wellbeing days per year
- One paid ‘Thank you’ day at the end of the year
- Professional Development Allowance
- Corporate social events (such as bring your dog to work day)
- Team events, employee connectivity and Healthy Workplace Activities
- Cancer Council Retail shop discount

**Meet Our People**

**How to apply**

Applications, including a current resume and cover letter, are required and should be addressed to:
**People (Employment) Team**
Cancer Council Queensland
- Current Resume - Your resume should include your contact details, work experience, educational background and professional development.
- The successful applicant will be required to conduct a current National Police Certificate._
- Privacy Collection Statement_
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