Workplace Manager

JLL supports the Whole You, personally and professionally.
About the Role
We are seeking an exceptional Workplace Experience Manager to join our team. This pivotal role will be responsible for delivering outstanding workplace experiences within our client's portfolio, putting people at the heart of everything we do.
As the Workplace Experience Manager, you will lead the transformation of workplace services, creating environments where people thrive. You'll balance operational excellence with human-centered design principles, managing teams, contracts, and financial decisions with a focus on exceptional service delivery.

**Benefits**:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
Flexible Work Arrangements may be available
Work with cutting-edge facility management technologies and processes
**Key Responsibilities**:
Team Transformation
Develop existing talent and bring in new capabilities
Implement technology enabling a mobile, floor-present workplace team
Build a proactive, responsive, and agile team culture
Client & Stakeholder Management
Develop and maintain strong client relationships
Meet or exceed contract requirements and KPIs
Deliver exceptional service quality measured by client feedback
Leadership
Foster teamwork and performance excellence
Manage team performance and development
Create succession plans for key positions
Operations Management
Deliver all operational requirements per client scope
Implement effective procedures and performance measures
Drive technology initiatives and best practices
Ensure financial targets are met with proper controls
Maintain compliance with health, safety and risk protocols
Manage data integrity and system performance
Resolve user complaints with effective solutions
Monitor vendor performance and contract management
Handle emergency situations and out-of-hours issues
Coordinate workplace changes and minor projects
**What we are looking for**:
Proven experience in financial services, luxury hospitality, or corporate workplace coordination
Outstanding verbal and written communication skills in English
Exceptional customer service orientation with strong interpersonal skills
Meticulous attention to detail with ability to multitask in fast-paced environments
Experience with workplace management systems and booking platforms
Background in event coordination and vendor management
Facility support services experience is advantageous
Financial management and budgeting capabilities
**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we a