Resolution Officer

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
- ** Grow with GB Industry leader in providing career development opportunities for its people**:

- ** Flexible and hybrid working arrangements including Work from Home**:

- ** Comprehensive Benefits: Enjoy a range of employee benefits, discounts, & wellbeing programs tailored for everyone**

**About the Role**

We are seeking a Dispute Resolution Officer to join our Workers Compensation team. This role will be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for disputed matters relating to workers compensation claims.

You’ll meet with injured workers, conciliators, panel members and legal representatives throughout the dispute process, with a focus on determining fair outcomes for these disputes.

**How you'll make an impact**

**Your responsibilities will include**:

- Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses
- Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes
- Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters
- Representing the company at conciliation conferences (wherever held) in a professional, informative and courteous manner
- Using your interpersonal skills to provide a high-quality customer service to internal customers, injured workers and legal representatives
- Settling claims within client service instructions, WorkSafe Victoria legislation and company guidelines, placing an emphasis on determining a mutually satisfactory resolution
- Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards
- Effectively communicating conciliation outcomes and outcomes have been actioned within specified timeframes

**About you**

**We’re looking for an enthusiastic and collaborative individual who has**:

- Strong conflict resolution and negotiation skills
- Excellent customer service, communication and interpersonal skills
- A tertiary qualification in the field of Law, Business or an industry specific certification is preferred, but not essential
- A current and valid Driver’s License

**What we can offer you**:

- Competitive Salary: Attractive remuneration packages with flexible work arrangements, including Work from Home options.
- Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs.
- Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities.
- Career Growth: Exciting career advancement prospects as our company continues to grow.
- Ongoing Education: Continuous education and development opportunities through external and internal programs.
- Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
- Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
- Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.
- Birthday Club: Enjoy a day off during your birthday month on GB

**To Apply**:
Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.

Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations.

Join us and be part of a team that values your growth and wellbeing

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opp