Dispute Resolution Officer

2 weeks ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $97,955 - $111,142

**Grade**:VPS 4

**Occupation**:Other

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/7045

Join Victoria’s new Building & Plumbing Commission as a Dispute Resolution Officer and help resolve domestic building disputes that matter.
- The Building & Plumbing Commission (BPC) is seeking skilled and passionate dispute resolution professionals to join its Dispute Resolution Division. We currently have multiple ongoing and fixed-term positions available, based in Melbourne's CBD with flexible hybrid work arrangements.
- As a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act 1995. Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes.
- This is a dynamic, people-focused role that requires empathy, legal insight, and strong facilitation skills.

**What we are looking for**
- To thrive in this role, you'll bring:

- A track record of delivering expert advice in a dispute resolution environment
- Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement
- Experience with facilitating and undertaking conciliation meetings
- An ability to provide quality case management and advice, assisting parties to improve communication, clarify issues and explore potential solutions.
- National Mediator Accreditation (highly regarded but not essential)
- For a detailed overview of responsibilities, please refer to the attached position description.

**About the BPC**
- The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing. It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.
- Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.

**Commitment to Diversity**
- We celebrate the diversity of our workforce.
- We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us using the details below. Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

**How to Apply**
- We require you to upload:

- an **up-to-date resume**:

- Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
- Any other quals or licence if applicable

**Important information**

- Applications close Wednesday 3 September 2025 at 11.59pm

Posted
- 20 August 2025

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