Dispute Resolution Officer

24 hours ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $97,955 - $111,142

**Grade**:VPS 4

**Occupation**:Other

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/7045

Join Victoria’s new Building & Plumbing Commission as a Dispute Resolution Officer and help resolve domestic building disputes that matter.
- The Building & Plumbing Commission (BPC) is seeking skilled and passionate dispute resolution professionals to join its Dispute Resolution Division. We currently have multiple ongoing and fixed-term positions available, based in Melbourne's CBD with flexible hybrid work arrangements.
- As a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act 1995. Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes.
- This is a dynamic, people-focused role that requires empathy, legal insight, and strong facilitation skills.

**What we are looking for**
- To thrive in this role, you'll bring:

- A track record of delivering expert advice in a dispute resolution environment
- Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement
- Experience with facilitating and undertaking conciliation meetings
- An ability to provide quality case management and advice, assisting parties to improve communication, clarify issues and explore potential solutions.
- National Mediator Accreditation (highly regarded but not essential)
- For a detailed overview of responsibilities, please refer to the attached position description.

**About the BPC**
- The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing. It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.
- Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.

**Commitment to Diversity**
- We celebrate the diversity of our workforce.
- We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us using the details below. Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

**How to Apply**
- We require you to upload:

- an **up-to-date resume**:

- Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
- Any other quals or licence if applicable

**Important information**

- Applications close Wednesday 3 September 2025 at 11.59pm

Posted
- 20 August 2025

  • Dispute Resolution Officer

    3 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    An exciting opportunity exists for eight (8) Dispute Resolution Officers to join a team supporting the operation of Domestic Building Dispute Resolution Victoria (DBDRV). Dispute Services is a multi-dispute agency within the Department of Government Services which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    24 hours ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia Dixon Appointments Full time

    Full-time located in CBD, WFH opportunities - 3-month assignment - State Government Department - Full-time located in CBD, WFH opportunities - 3-month assignment - State Government Department **The Organisation**: A State Government Department that leads the vision for a justice and community safety system that works together to build a safer, fairer, and...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    7 days ago

    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. - Join a growing team with supportive leaders - Initial 12-month contract role to support our Members First ethos At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable...

  • Dispute Resolution Officer

    7 days ago

    Melbourne, Australia AustralianSuper Full time

    We make a difference, delivering outcomes for millions of members. - Join a growing team with supportive leaders - Permanent role to support our Members First ethos At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Disputes Resolutions Officer

    3 days ago

    Melbourne, Australia Afterpay Full time

    Company Description Afterpay is transforming the way we pay by allowing customers to buy products immediately and pay for their purchases over four installments. The service is completely free⁵ for customers who pay on time - helping people spend responsibly. As of December 31, 2021, Afterpay is offered by more than 122,000 of the world’s favorite...