Resolutions Officer

5 days ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:
Resolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution. Resolutions Officers also deal with telephone, in-person and written enquiries and complaints and provide referral advice and information about the role of the Commissioner.

**About us**:
The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the _Health Complaints Act 2016_. HCC staff are employees of the Department of Health, (the Department) who report directly or indirectly to the Commissioner.

The HCC supports safe and ethical healthcare in Victoria by resolving complaints about health services and conducting investigations into healthcare providers who pose a serious risk to the health, safety or welfare of the public.

**About you**:

- A clear communicator with excellent customer service skills.
- A skilled, enthusiastic individual who will fit into a small statutory, regulatory environment.
- A team player who enjoys working collaboratively with others in the pursuit of team goals?

**Specialist expertise**:

- Knowledge and understanding of the Victorian health system and best practice in complaints resolution, as well as knowledge of the _Health Complaints Act 2016_ and the _Health Records Act 2001_ would be an advantage

To view further information about the role including key contact details and the advertisement closing date please click on the position description attached.

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the 'Apply' button

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

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