Looking for System Analyst

**Company Description**
Trucell is an established IT services company based in Australia, specializing in providing tailored solutions to radiology practices, including managed IT services, diagnostic monitors, and healthcare-specific technologies. With over 15 years of experience and a team of 21 employees, Trucell has a proven track record of supporting radiology practices with innovative solutions. We are now expanding our operations to Chile and looking to establish ourselves as a trusted provider for radiology IT services and diagnostic monitors in the region
- Evaluate inefficiencies and recommend optimal business practices, system functionality, and behaviours.
- Identifying, investigating, and analysing business processes, procedures and work practices.
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour.
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system.
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
- Prioritize and manage workflows to ensure tasks meet client-focused deadlines and service levels.
- Provide exceptional customer service using strong communication and negotiation skills.
- Manage, maintain, and troubleshoot servers to ensure optimal performance and reliability.
- Perform regular server backups, upgrades, and patching as per security and operational requirements.
- Monitor server health and proactively address potential issues to maintain uptime.
Implement and oversee security measures to protect server environments and data integrity.
- Offer Tier 2/3 technical support, including diagnosing and resolving hardware/software issues.
- Configure, install, monitor, and support ICT environments with technical expertise.
- Administer and maintain the company’s IT infrastructure components including Cloud services, VMware Clusters, M365, AD Services, ITIL, MS Exchange, and other core platforms
- Setup and manage IT equipment, including laptops, printers, and network switches.
- Develop and maintain ICT documentation, including knowledgebase articles, work instructions, policies, and operational procedures.
- Conduct regular system reviews and generate efficiency reports with actionable insights.
- Deploying and managing the 3CX phone systems/servers.
- Offer on-site and remote operational support to client sites as required.

**Qualifications**
- Must be a graduate of Bachelor's Degree in Information Technology and/or any related courses
- Proven experience as System Analyst, at least 2-3 years experience.
- Proficiency in server management, Microsoft 365, Azure AD, and cloud-based phone systems like 3CX
- Well verse in IT Documentation and must be organized
- Ability to work collaboratively in a team and independently manage workflows.
- Strong knowledge of hardware/software troubleshooting and ICT system configurations.
- Willing to travel and do onsite support
- Ability to work collaboratively in a team and independently manage workflows.
- Salary Offer: AUD 70k - 80k

**Additional Information**
- Be part of an exciting international expansion, driving growth in a new market.
- Work with a supportive Australian team and industry-leading partners like LG.
- Opportunity to shape the future of radiology IT services in Chile.
- Competitive salary and opportunities for growth as the business develops.

**How to Apply**: