Service Delivery Consultant

2 weeks ago

Gold Coast, Australia HomeCare Australia Full time

Service Delivery Consultant

HomeCare Australia is a leading family owned and operated organization and provides services to assist the elderly and disabled to stay living independently in their own homes for longer. We are an approved aged care package provider and NDIS provider. We provide services in NSW and QLD.

We seek a driven and experienced individual to join our growing team. This role is pivotal to the successful service delivery function within our business which is centralised. We value people who are:

- Understand Consumer Directed Care
- Responsiveness - to new opportunities
- Accountability - every person in our business works to key performance indicators and business plans.
- Flexibility - this sector is undergoing great change and we need to be flexible to stay ahead of our competitors.
- Professionalism - we expect professionalism from everyone in our business
- Personal development - we value personal development and provide regular training, coaching and external courses but also expect everyone in the business to seek out their own personal development so they can be the best version of themselves and add value to HomeCare Australia.

Your role will involve the following:

- Ensuring that service delivery and rostering issues are actioned on the same day
- Constant contact with careworkers and clients
- Updating our database with everything you do
- Meeting and assessing new clients for onboarding into our business
- Working to key performance indicators

To be successful in this role you will need a high degree of drive coupled with a passion for helping our most vulnerable citizens. You will also need a driver’s license and comprehensive car insurance (you will be paid a car allowance). This role needs a high degree of proactivity and excellent written and verbal communication skills.

The rewards of working for HomeCare Australia come from the support our team will give you, helping vulnerable people, matching the right careworker with the right client; bonus; regular mentoring and coaching and being part of something new and exciting that has the potential to be the market leader in the next 2 years.

If this sounds like you, forward your CV and a covering letter to the Managing Director in the first instance telling us why you think you would be great for this role.

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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