Front of House All-rounder

**About Us**: Our Philosophy is to create the finest and most wholesome hand-crafted baked goods on a daily basis. Using organic, sustainably sourced and as local as possible ingredients. COOLY FOOD CULTURE will be an ethically driven business supporting local communities and vendors through opportunity and consideration for environmental sustainability. True to the artisan heritage of baking and cooking, Cooly food culture will use traditional methods. There's something fulfilling about the way we use our ingredients straight from mother earth. Cooly food culture wholeheartedly advocates sustainable production. We believe eating foods prepared with sustainable ingredients without chemical interference using sustainable farming methods is the right choice." **Front of House/ All Rounder Full-Time Job Opportunity** Are you a passionate and experienced Front of house/ All Rounder, specialized Customer service and managing team. Look no further We have an exciting opportunity for a skilled Front of house/ All Rounder, to join our Café team in Coolangatta, QLD. We are seeking a talented individual with at least **2 **years of hands-on experience to join us straight away. - Specialization:_ As a Front of house/ All Rounder in our team, you will have the opportunity to showcase your expertise in customer service, managing team, allocating work duties, training new staff. If you have barista experience that would be beneficial to get you the position ASAP. - Collaborative Environment:_ We foster a positive and supportive work culture, where teamwork and camaraderie are highly valued. Join a passionate team of bakers who share your love for baking and bring out the best in each other. **Responsibilities**: - Supervising a team of eight front of house staff including waiters, commis, head waiters and sommeliers. - Scheduling work rosters for the front of house team, ensuring the correct level of staffing is achieved on each shift - Monitoring staff performance and giving feedback where necessary - Hiring and training new employees so they meet high quality standards - Greeting all guests warmly on arrival and escorting them to their table - Managing walk-in, online and telephone reservations - Responding quickly and sympathetically to any customer concerns - Adhering to all health and safety requirements, including food hygiene regulations - Supporting colleagues and staff during busy periods, including taking orders, serving meals and clearing tables - Liaising with the kitchen staff to ensure an efficient and seamless service - Customer Issue Resolution: Handling customer concerns and complaints promptly and professionally, finding creative solutions to ensure customer satisfaction. - Premises Cleaning: Maintaining a clean and organized café environment, including clearing tables, sanitizing surfaces, and assisting with end-of-day cleaning routines. **Requirements**: a. Minimum 2 years of experience as a Front of house/ All Rounder b. Extensive knowledge of food and coffee. c. Ability to work in a fast-paced environment while maintaining attention to detail. d. Strong communication skills and ability to work effectively within a team. Don't miss out on this amazing opportunity to showcase your talent as a Front of house/ All Rounder **Job Types**: Full-time, Permanent **Benefits**: - Employee discount - Salary packaging Schedule: - Morning shift - Evening shift Supplemental pay types: - Bonus - Overtime pay - Penalty rates Ability to commute/relocate: - Coolangatta QLD 4225 : Reliably commute or planning to relocate before starting work (required) Work Authorisation: - Australia (required) Work Location: In person **Salary**: $25.00 - $35.00 per hour **Benefits**: - Salary packaging - Visa sponsorship Schedule: - 8 hour shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Coolangatta, QLD 4225: Reliably commute or planning to relocate before starting work (required) Work Authorisation: - Australia (required) Work Location: In person