Front Office Receptionist

8 hours ago

Coolangatta, Australia Resort Coolangatta Full time

An exciting opportunity has become available for a Front Office Receptionist who strives in providing excellent customer service, building rapport and is looking to grow their career in the Hospitality Industry.

Your main responsibilities will include:

- Receiving and processing reservations, checking in/out guests
- Meeting and greeting all guests and answering the telephone
- Identifying opportunities to improve service delivery through the use of feedback
- Check the online reviews and social media page on a daily base
- Identifying and recommending changes to improve business and operating efficiencies
- Providing back-up support to other departments as required.
- Enter all necessary data in the computer system and be able to balance at the end of a shift
- Undertaking general clerical & administrative duties.
- A Passion for customer service
- Minimum 12 months previous experience in a 4-5 star property
- Experience using reservations systems such as Resly or similar
- Well developed technical and admin skills including advanced computer literacy ( Microsoft Word, Excel and Outlook)
- The ability to work effectively in a team as well as individually and under pressure
- Excellent time management skills with the ability to multi-task
- Excellent attention to detail
- Have professional presentation grooming

In return, the successful applicant will receive a competitive salary, uniform, car parking and the opportunity to be part of a friendly and dynamic team.

**Job Type**: Casual

**Salary**: $29.00 - $42.00 per hour

Expected hours: 20 - 25 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Rotating roster
- Weekend availability

Work Location: In person

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