Ground Services Manager

**KEY BENEFITS TO YOU**
- **Accelerated upskilling and career progression developing exceptional transferable skills.**:

- **Rotational rostering to provide flexibility & work/life balance.**:

- **Employee Assistance Program providing support to our people.**

**ABOUT THE COMPANY**

ITR-19 is an Australian owned Ground Handling Services Company. We provide professional and efficient ground handling services to leading airlines and supply & maintain innovative ground handling equipment. Our large team throughout Australia and the Pacific are vital to these operations.

ITR-19 first commenced ground handling operations in June 1996 and now have over 600+ staff in 21 locations across Australia and the Pacific.

Our Company combines the latest technology and equipment, expert employees and a confident hands-on management style to deliver practical and high-quality services.

**PURPOSE**

As the Ground Services Manager, your primary objective will be to foster and nurture strong and proactive relationships with our valued Airline Customer, based on trust, respect, and exceeding their expectations. Additionally, you will be responsible for managing functional relationships with all other airport stakeholders.

You will lead the team to ensure the delivery of outstanding service standards for ITR-19 within defined Safety and Compliance standards, financial, operational and employee relations objectives.

**OPERATIONAL RESPONSIBILITIES**
- Drive Safety and Compliance in Customer and Ramp Services according to Airline and Company Standard Operating Procedures.
- Proactively manage disruptions, providing safe and compliant solutions that exceed Airline Customer expectations.
- Cultivate relationships with Airport Authority and Airline Customer stakeholders through transparent and timely communication on daily operational performance.
- Lead the recruitment process, overcoming challenges, and identifying future opportunities.
- Foster a Just Culture, encouraging reporting to prevent threats to Safety and Compliance and mitigate workplace incidents.
- Manage staff performance, offering ongoing feedback, guidance, and support, identifying training needs and upskilling opportunities.
- Communicate Safety and Compliance information through regular Toolbox meetings.
- Manage daily resources, task allocation, and minimise overtime.
- Conduct regular Airline and Company audits, presenting feedback and results to key stakeholders.
- Prepare safety and incident/accident investigations, generating reports for stakeholders.
- Promote an equal employment opportunity workplace culture that supports diversity and equity, free of discrimination.
- Manage ADHOC charters and requests as required.

**SELECTION CRITERIA**
- People management skills.
- A thorough understanding of Airport Regulations and Compliance.
- A thorough understanding of Airline Customer expectations in terms of Safety and Compliance.
- Ability to evaluate problems, remain calm, diplomatic, and focused during stressful situations.
- Capable of generating innovative ideas, exploring possibilities, and developing strategies.
- Competent in articulating information, making decisions, and influencing people.
- Thorough understanding of Airport Regulations and Airline Procedures and Policies.
- Immaculate grooming and deportment.
- Strong sense of confidentiality and ethical behavior.
- Demonstrated ability to take ownership of problems and resolve them in a timely manner.
- Able to meet deadlines, manage tasks, and uphold standards.
- Meticulous attention to detail and a positive attitude in an ever-changing environment.
- Supported by Management.

**HOW TO APPLY**

**We would love to hear from you if you meet the selection criteria and if you have, and are able to commit to, the essentials that we are looking for to join our fantastic team.**

**Job Types**: Full-time, Part-time, Casual

Pay: $55,005.45 - $105,303.00 per year

**Benefits**:

- Employee stock purchase plan
- Gym membership
- Housing allowance
- Travel reimbursement

Schedule:

- Morning shift
- Public holidays
- Shift work

Supplementary Pay:

- Overtime pay

Work Location: In person