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Compliance Governance Lead

2 weeks ago

Melbourne, Australia TPG Telecom Full time

Flexible hybrid model of working along with access to a great selection of benefits
- Additional 4 days of leave to be used whenever you like - every year

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

Due to a recent promotion, we are currently seeking a Compliance, Governance Lead to manage the execution of Process Maturity Program within the Credit & Collections team. ‘Process Maturity is a disciplined approach that enables the enterprise to align its business processes, people, and systems to its business strategy.’

This role reports to the Head of Credit and Collections and works closely with the C&C Operation Managers, BPO Process Team, Care Demand, IT Delivery, and Improvement teams. The Credit and Collections (C&C) Process Lead will identify, coordinate design activities with key stakeholders, document, measure, monitor and audit core business processes to achieve consistent, targeted results aligned with the C&C team goals.

**Responsibilities**
- This is a leadership role responsible for developing and implementing plans aligned to the functional strategy as set by your manager across the Credit & Collection functions. This will include aligning strategic direction for the areas of expertise you are responsible for with the functional strategy.
- You play a key role in implementing process controls through the Credit & Collections operational teams, ensuring accurate documentation and reporting is in place for all core credit & collections functions.
- Work closely with the operational managers to influence change and report areas of non-compliance and report and monitor corrective actions.
- You will lead the monitoring and improvement of the delivery and performance of systems, processes, and services.
- You will be responsible for identifying process gaps and improvement opportunities within the team, as well as ensuring appropriate controls are in place to manage risks
- Regularly assess the efficiency of control systems and recommend effective improvements.
- Function as the pivotal point of contact for internal & external audit teams co ordinating necessary action with key management stakeholders within the C&C department
- Lead & oversee audit activities for the Credit & Collection department ensuring key operation controls are in place for each team and accurately supported
- Support functional Management leads by ensuring key business processes are documented and maintained
- Manage governance framework with external vendors supporting the C&C department ensuring contract delivery Compliance (including, L2 IT Support, BPO, Debt Collection Agencies, Credit Bureaus & Debt Purchasers)

**Knowledge and Experience**
- Bachelor’s degree in finance, business administration, or relevant field (desirable)
- This would suit someone who has previous experience as a compliance manager, process improvement specialist, auditor, or similar position (essential)
- Knowledge of industry processes and regulations specifically related to credit & collections and or call centre operations (essential)
- Outstanding communication and interpersonal abilities
- An analytical mindset with excellent organizational skills
- Ability to coordinate and drive actions by managing project plans
- Excellent documentation, reporting and communication skills

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

If you think the power of people and collaboration can make a meaningful difference in the world, then **APPLY NOW** to help us build a better future.

**Bolder and better together**

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