Customer Service Team Leader

4 days ago

Melbourne, Australia NHP Full time

Supportive & collaborative team
- Attractive salary package & benefits Flexibility Onsite parking
- Great company culture

**Wh**
**o We Are**:

- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- 100% Australian owned (Over 50 years of Electrical & Engineering excellence)
- Local choice with the power of global partners
- 17 branches throughout Australia & New Zealand
- Driven by a team of over 800 dedicated & committed employees

**“At NHP we recognise that our people determine the success of our business”**
**.**

**_Do you love to inspire and motivate others? Do you have a nurturing style? Are you experienced in coaching and mentoring a team? Do you have a strong and unwavering belief that the customer is at the heart of all that we do? If you answered yes, then we have an exciting opportunity for you_**

**About the role**:
***
Due to an internal transfer, NHP currently have a vacancy for an experienced and empowering
**Customer Service Team Leader **to join our Richmond team
**.**

***
Reporting to our Customer Experience Manager, you will lead, develop & motivate a team of Customer Service Consultants, providing them with excellent guidance and leadership to enable them to deliver industry leading customer service standards and contribute to the achievement of overall performance.

In this role you will be fortunate to work with a personable and people focused Customer Experience Manager who ‘leads by example’ and will provide valuable support and guidance on your journey.

Please note - this is not a call centre environment.

**Other associated tasks include**:

- Identify, develop & implement activities to improve operational performance
- Be proactive in the identification and execution of team development, coaching & training
- Provide resolutions to escalated customer issues & complaints
- Ensure appropriate allocation of resources through monitoring & evaluating business needs & trends
- Continuous process improvement

**What we are looking for**:

- Proven leadership and people management experience (minimum of 2-3 years’)
- Passion for developing others - support and coach your Customer Service Team to success
- Ability to build strong relationships internally and with customers over the phone
- Strong communication skills (both verbal and written)
- Ability to work in a fast paced and ever-changing environment
- A critical thinker**
**What’s on offer**:
You will be part of a vibrant and committed team, work in an innovative & supportive environment and enjoy the benefits that come with working at NHP including:

- A great place to work - the word ‘family’ encompasses who we are and how we do business
- A culture that encourages work / life fulfilment (hybrid work arrangements)
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family
- Novated Leasing - options for salary packaging your car
- Discounts on corporate health insurance with Bupa
- Job security and job satisfaction

An attractive remuneration package will be offered, based on the skills and experience of the successful applicant.
- NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. As a company we are a proud partner with Southern Cross Kids’ Camps (SCKC) & assist them in expanding their programs to make a difference in the lives of disadvantaged kids._

**How to apply**:

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