Customer Service Team Leader

2 weeks ago

Melbourne, Australia Opteon Full time

About us:
Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.

About The Role:
Reporting to the Customer Experience Manager, as the Team Leader, you will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.

As the Team Leader you will be responsible for the training and management of all roles within the Customer Service Team including coaching and performance management, people capability development, recruitment, and target setting. You will also manage Quality Assurance, WIP and complex escalations.

About you:
We are seeking a Team Leader who has vast customer service experience, ideally in a high-volume contact centre environment. In addition, you will have:

- Demonstrated experience working in a Team Leader role in a Contact Centre environment OR demonstrated Team Leader competencies in your current role
- Foundational understanding of contact centre operational capabilities - business processes, workforce management, training, quality, coaching, team engagement, performance management, performance metrics and reward and recognition
- Strong leadership and coaching skills, with the confidence and ability to have difficult conversations
- Ability to manage and lead teams through periods of change
- A focus on first point resolution
- High level of integrity and accountability
- Strong technological and communication skills

What we offer:
We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.

How to apply:

  • Customer Service Team Leader

    1 week ago

    Melbourne, Victoria, Australia Opteon Full time

    About us:Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of...

  • Customer Service Team Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $45,000 - $80,000

    **Excellent Customer Service Leader Opportunity**At our esteemed establishment, we offer exceptional opportunities for growth and development in a fast-paced, dynamic environment.**Key Responsibilities:**Provide unparalleled customer service to guarantee customer satisfaction.Oversee key statistics including sales, customer retention, and profit...

  • Customer Service Team Leader

    3 days ago

    East Melbourne, Australia Hanes Brands Full time

    Wholesale Customer Service Team Leader - Hybrid and flexible working, health & wellbeing programs - Collaborative culture with a genuine commitment to sustainability - Permanent role with learn and grow opportunities We are on the lookout for a Team Leader, to oversee our Wholesale Customer Service Team who support our major customers **Your...

  • Team Leader Customer Service

    1 week ago

    Melbourne, Victoria, Australia Hume City Council Full time

    Job DescriptionPermanent, Full time Opportunity$81,672.54 per annum plus SuperannuationJoin the Active Living TeamHume City Council is one of Australia's fastest growing and culturally diverse councils.We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.Empower, Connect and provide...

  • Team Leader Customer Service

    1 week ago

    Melbourne, Victoria, Australia Hume City Council Full time

    OverviewHume City Council is one of Australia's fastest growing and culturally diverse councils.We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.Empower, Connect and provide opportunities for Activity to all residents and patrons within Hume City Council.Provide high-quality aquatic and...

  • Customer Service Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $110,000

    Key Responsibilities:Lead a dynamic customer-facing team to drive sales performance and deliver exceptional service.Motivate a team of CSAs to exceed KPIs, creating an outstanding customer experience across all locations.The role involves managing operations across multiple sites and shifts, focusing on driving face-to-face ticket sales and delivering strong...

  • Customer Service Team Leader

    2 weeks ago

    Melbourne, Australia Options Consulting Group Full time

    Globally Recognised Brand - Flexible Working Arrangements - Customer Service Experience is Paramount Our client, a subsidiary of a European multinational, is a leader in the manufacture, distribution, and reconditioning of packaging for bulk liquid handling in Australia. This technically advanced manufacturer and reconditioner provides responsible solutions...

  • Customer Service Team Leader

    1 week ago

    Melbourne, Victoria, Australia Options Consulting Group Full time

    Globally Recognised Brand- Flexible Working Arrangements- Customer Service Experience is ParamountOur client, a subsidiary of a European multinational, is a leader in the manufacture, distribution, and reconditioning of packaging for bulk liquid handling in Australia. This technically advanced manufacturer and reconditioner provides responsible solutions and...

  • Customer Service Team Leader

    1 week ago

    Melbourne, Victoria, Australia Hume City Council Full time

    ** Permanent Full-time**:- ** $81,672.54 per annum plus Superannuation**:- ** Located SPLASH Craigiburn**Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.To ensure the provision of high-quality...

  • Customer Service Team Leader

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $100,000

    Job DescriptionWe are seeking a seasoned leader to spearhead our customer service team. As a key member of our organization, you will be responsible for providing high-level external and internal customer service.You will be working closely with the General Manager - Vic and will need to have a successful track record in customer/client service supervision...